AWS Technical Architect

Description: Ensure customer success in building and launching Amazon Connect solutions. Conduct technology assessments and audits for CCaaS AWS Connect Platform. Facilitate business process reviews and educate customers on AWS value propositions. Lead discovery for customers, build ROIs, and deliver presentations. Translate customer requirements into contact center design using AWS Services. Oversee and mentor technical teams, ensuring timely and quality delivery. Act as a liaison between technical teams and business stakeholders. Drive best practices in contact center design and manage project communications. Deliver customer training and documentation. Lead enterprise-level projects with minimal direction. Requirements: Customer-facing contact center experience. Experience with WFM, CRM, and contact center integrations. Knowledge of communications protocols and APIs (WebRTC, SIP). Hands-on scripting/coding experience (Python, Java, C#, .NET, Node.js). Strong communication and presentation skills. API integration experience and troubleshooting skills. Familiarity with CloudFormation, Contact Flow Design, and AWS services. Knowledge of automation tools (Jenkins, GitLab CI/CD). Experience with AWS infrastructure as code (CDK, Terraform). Advanced knowledge of AWS services and cloud architecture. Salesforce knowledge and familiarity with Service Cloud. Experience with contact center products (Genesys, Cisco, Avaya, Twilio). AWS Cloud Practitioner and Developer Associate Certifications. Salesforce Certified Administrator. Benefits: Flexible work arrangements (remote and in-person options). Travel opportunities (up to 25% commitment). Culture of trust and understanding regarding work hours. Collaborative environment with open communication. Regular celebrations and team-building activities.