Remote opportunity•Posted 10/31/2026, 11:31:21 AM
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NeuraFlash, Part of Accenture
AWS Technical Architect
Canada•Remote
Full-timeRemoteremoteyeah
Cloud ArchitectJavaScriptScrumNode.jsWebRTCAWSFlowGitLabLambdaTerraformJenkins
NeuraFlash, Part of Accenture
Description: Ensure customer success in building and launching Amazon Connect solutions. Conduct technology assessments and audits for CCaaS AWS Connect Platform. Facilitate business process reviews to identify customer requirements. Educate customers on AWS value propositions and participate in architectural discussions. Lead discovery for customers and help build ROIs for projects. Translate customer requirements into contact center design using AWS Services. Oversee and mentor technical teams to ensure timely and quality delivery. Act as a liaison between technical teams and business stakeholders. Drive best practice contact center design in solution delivery. Manage project and customer communications effectively. Deliver customer end-user training and documentation. Lead enterprise-level projects with minimal direction. Lead vision and strategy discussions with leadership. Requirements: Customer-facing contact center experience. Experience with integrations across WFM, CRM, and contact center solutions. Knowledge of communications protocols and APIs (WebRTC, SIP). Hands-on scripting/coding experience (Python, Java, C#, .NET, Node.js). Strong communication and presentation skills. API integration experience and troubleshooting skills. Familiarity with Cloudformation, Contact Flow Design, Lambda, Lex, and Call Center Routing. Knowledge of automation tools (Jenkins, GitLab CI/CD, CodeDeploy). Experience with AWS Cloud Development Kit (CDK) and Terraform. Monitoring and logging setup experience for infrastructure components. Technology/software sales, pre-sales, or consulting experience. Advanced knowledge of AWS services and cloud architecture. Familiarity with Salesforce Service Cloud and contact center products (Genesys, Cisco, etc.). Experience with WorkForce Management solutions and outbound dialers. Knowledge of Agile and Scrum methodologies. AWS Cloud Practitioner Certification and AWS Developer/Solution Architect Certification. Salesforce Certified Administrator. Benefits: Remote and in-person work options with a focus on team connectivity. Travel commitment of up to 25% for certain roles. Flexible work culture accommodating personal commitments. Collaborative environment with opportunities for feedback and suggestions. Fun team celebrations and events to foster a positive workplace.