Remote opportunity•Posted 10/5/2026, 3:36:10 AM
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NeuraFlash, Part of Accenture
AWS Solution Architect
India•Remote
Full-timeRemoteremoteyeah
Solutions ArchitectJavaScriptScrumNode.jsWebRTCAWSFlowGitLabLambdaJenkinsAgile
NeuraFlash, Part of Accenture
Description: Ensure customer success in building and launching Amazon Connect solutions for NeuraFlash customers. Conduct technology assessments and audits to identify needs for moving to CCaaS AWS Connect Platform. Facilitate business process reviews to identify customer requirements. Educate customers on AWS value propositions and participate in architectural discussions. Lead discovery for customers, helping build ROIs and delivering presentations. Translate customer requirements into contact center design using AWS Services. Oversee and mentor technical teams to ensure timely and quality solution delivery. Act as a liaison between technical teams and business stakeholders. Drive best practice contact center design in solution delivery. Manage project and customer communications effectively. Deliver customer end-user training and documentation. Lead enterprise-level projects with minimal direction. Lead vision and strategy discussions with contact center leadership. Requirements: Customer-facing contact center experience. Experience with integrations across WFM, CRM, and contact center solutions. Familiarity with communications protocols and APIs (WebRTC, SIP). Hands-on scripting/coding experience (Python, Java, C#, .NET, Node.js). Strong communication and presentation skills. API integration experience. Strong troubleshooting and debugging skills. Experience with CloudFormation, Contact Flow Design, Lambda, Lex Integration. Knowledge of automation tools (Jenkins, GitLab CI/CD, CodeDeploy). Contact Center architecture knowledge. Experience in technology/software sales, pre-sales, or consulting. Advanced knowledge of AWS services and cloud architecture. Familiarity with Salesforce Service Cloud. Knowledge of other contact center platforms (Genesys, Cisco, Avaya, Twilio). Experience with WorkForce Management solutions. Knowledge of software development methodologies (Agile, Scrum). AWS Cloud Practitioner Certification. AWS Developer Associate or Professional Certification. AWS Solution Architect Certification or Professional. Salesforce Certified Administrator. Benefits: Remote and in-person work options available. Travel commitment of up to 25% for certain roles. Flexible work culture accommodating personal commitments. Collaborative environment with opportunities for feedback and suggestions. Regular celebrations and team-building activities.