New Business Account Executive

About Twilio At Twilio, we are shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work, and a strong culture of connection and global inclusion, means that no matter your location, you are part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we are acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. Twilio uses Artificial Intelligence (AI) to help make its hiring process efficient, and every hiring decision is made by real Twilions. While Twilio is a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings. About the Role Join the team as Twilio’s next New Business Account Executive for the UK, Ireland and Northern Europe. This position is needed to sell into high-value Enterprise prospects and existing customers with ARR under $50k. You will play a key role in further growing Twilio’s Communications business across the UK, Ireland and Northern Europe. You will be responsible for sourcing new, high-value customers, as well as driving the sales process from internal leads to qualifying new prospects and handling deals to closure. This role will be remote and based in the UK or Ireland. Approximately 25% travel is anticipated to help you connect in person in a meaningful way. What You Will Be Doing Be responsible for net new customer acquisition and driving ACV for a specific set of accounts, while maintaining the highest levels of customer satisfaction. Work closely with your SDR and SE teams to own, drive and build intelligent outreach campaigns into new prospects. Source new leads and drive sustainable pipeline growth each quarter. Master creating pricing proposals, negotiating terms and managing the contract process. Make complex contractual, technical and financial details sound simple, with extraordinary interpersonal and communication skills. Balance challenging priorities and handle multiple projects and deals at the same time. What You Bring 6+ years of Enterprise Sales experience and a track record of personally selling and closing complex solutions to enterprise and software companies. Strong experience identifying, mapping and prospecting enterprise accounts. Proven success in selling complex, technical solutions such as cloud communications platforms, APIs, Conversational AI and/or enterprise software. Experience in account management, developing large enterprise clients, and a history of meeting or exceeding sales targets. Experience working with Fortune 500 or similarly large enterprises. A background in working within a quota-driven environment, with a proven ability to close high-value deals (for example, six to seven figures). Expertise in solution-based selling or consultative selling. Strong negotiation and contract management skills, including handling complex deals with long sales cycles. Prospecting and lead generation skills, and the ability to develop a pipeline through multiple channels, including direct sales, partnerships and networking. The ability to build and nurture relationships with C-level executives, decision-makers, cross-functional partners and key stakeholders in large enterprises. Strong presentation and negotiation skills, and comfort working in a dynamic environment. Familiarity with the MEDDPICC sales qualification methodology and other sales methodologies. Bonus Points Experience selling to both a business and a technical audience. An understanding of the CPaaS and customer engagement ecosystem, including cloud communications (voice, SMS, chat, video), contact centre agent productivity and Conversational AI. Familiarity with APIs and integrations for communication services, and with telecommunications industry dynamics. Knowledge of enterprise technology architecture and the technical needs of large organizations, including how CPaaS solutions integrate with existing systems. What We Offer Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.