Strategic Account Executive

About Twilio At Twilio, we are shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work, and a strong culture of connection and global inclusion, means that no matter your location, you are part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we are acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. Twilio uses Artificial Intelligence (AI) to help make its hiring process efficient, and every hiring decision is made by real Twilions. While Twilio is a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings. About the Role Join the team as Twilio’s next Strategic Account Executive. This position is needed to lead relationships with our largest current Communications platform customers who consume our messaging, voice and email services. You will be directly responsible for protecting and growing Twilio’s communications business across your assigned customers. As a Strategic Account Executive, you will drive highly analytical and consultative sales cycles with customers that are running large-scale, global, competitively sourced, compliance-heavy, use-case-specific businesses. This role is highly cross-functional, and your success will depend on building deep partnerships across product management, finance, support and operations. This role will be remote and based in Australia (Melbourne, Brisbane or Sydney). Approximately 30% travel is anticipated to help you connect in person in a meaningful way. What You Will Be Doing Manage and expand some of our most important customer accounts, including high-growth technology, logistics and fintech companies. Develop, drive and execute account strategy to consistently deliver strong revenue, gross margin and gross profit results. Partner closely with other Twilio teams to identify new revenue opportunities within your account portfolio. Serve on a cross-functional account team with representatives from product, finance, support and services teams. Run a disciplined forecast, consistently achieve goals, and present guidance to executive management. Run highly consultative sales cycles with our largest customers, with a focus on deep discovery, listening to customer needs and being an effective champion for their point of view in the organization. What You Bring More than 8 years of combined experience in major account or strategic sales, managing or leading quantitative, highly analytical products and solutions for customers. Accountability for relationship management, cross-sells, upsells and solutions consulting. Comfort working with business and highly technical leaders, while influencing their understanding and building supportive partnerships. An analytical account development strategy based on using data to find opportunities and prove value. A demonstrated track record of managing business forecasts and financial models. An entrepreneurial mindset, with an appetite to define processes and build programs. A proven track record of developing, growing and delivering revenue and gross profit results, especially for large-scale and enterprise customers in Asia. Excellent verbal and written communication skills. A Bachelor’s degree or equivalent years of experience. Bonus Points Cross-selling experience to Marketing, Engineering and Product teams. Telco, CPaaS or PaaS selling experience. What We Offer Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.