Sr Software Engineer

Description: Senior Software Engineer (IC3) focused on AI-Native ITSM, designing and delivering agentic and conversational features for IT workflows. Responsibilities include authoring instructions, building conversational experiences, integrating AI capabilities, and mentoring junior engineers. Requirements: 5–7 years of production software delivery experience, particularly with AI-native applications. Direct experience with authoring prompts, LLM integration, and full-stack development (front-end and back-end). Strong understanding of applied ML, testing, CI/CD, and operational experience. Bachelor's degree in computer science or related field, or equivalent experience. Benefits: Flexible work personas (remote, in-office, or hybrid). Equal opportunity employer committed to inclusivity and accessibility.