Network VoIP Support Engineer (Remote)

Description: Vivant is seeking Level 1-2 Support Engineers to ensure 100% uptime for SMBs. Responsibilities include troubleshooting VoIP, internet, and WiFi issues, and managing support tickets. Requirements: 2+ years of VoIP or Network Support experience. Strong understanding of TCP/IP, DNS, DHCP, NAT, SIP, PBX systems, and SIP trunks. Ability to communicate technical information clearly to non-technical users. Experience with ticketing systems and remote customer rapport. English fluency required; resumes must be in English. Benefits: Competitive base salary and performance bonuses. Clear path for career advancement and leadership opportunities. Work in a fast-growing, performance-driven environment.