IT Field Support Technician I

Labcorp is a global leader in laboratory services, providing the insights and answers that help healthcare providers, patients, researchers, pharmaceutical companies and health systems make confident decisions and improve outcomes. Through our unparalleled science, data, technology and laboratory network, we advance diagnostics, accelerate innovation and help address some of the world's most important health challenges. As we shape the future of healthcare, we are leveraging advanced technologies, intelligent digital solutions and data-driven innovation across our operations to enhance how work gets done and deliver greater value to customers and patients. With our global scale and deep expertise, you'll have the opportunity to do meaningful work, grow your career and make a real impact on people's health around the world. Together, we're improving health and improving lives. Labcorp is seeking an IT Field Support Technician I to provide remote and field-based technical support for internal teams and external clients. Location: Arizona, Colorado, Texas, Arkansas, Oklahoma, Utah, Nevada, and Nebraska Work Schedule: This is a full-time, non-exempt (hourly) position assigned to a First Shift schedule, with standard business hours of Monday through Friday, 8:00 a.m. to 5:00 p.m. in your local time zone. Business needs may occasionally require flexibility in work hours, including earlier, later, or additional hours, with reasonable notice provided when possible. Work Authorization: This position requires permanent authorization to work in the United States without employer sponsorship now or in the future. Sponsorship (including H-1B, OPT/CPT, EAD, or other temporary work authorization) is not available. Job Responsibilities Help Desk & Technical Support Support the IT Help Desk phone queue and manage 30 or more inbound support calls per day. Provide technical support, troubleshooting, and issue resolution for hardware, software, network connectivity, and business applications. Resolve first-call issues whenever possible and document support activities in the ticketing system. Create and route tickets requiring advanced troubleshooting or specialized support teams. Utilize remote support tools to diagnose, troubleshoot, and resolve technical issues. Client & End User Support Provide training, support, and troubleshooting assistance to internal users and external clients. Support Labcorp Link users through issue resolution, training, configuration assistance, and operational guidance. Deliver professional customer service while assisting users with technology-related questions and requests. Communicate technical solutions and status updates to users and stakeholders. Systems & Infrastructure Support Support installation, maintenance, configuration, and troubleshooting of Labcorp hardware, software, and network systems. Assist with system integrations, equipment deployments, and technical implementation activities. Support security updates, system maintenance activities, and hardware lifecycle management initiatives. Track technology assets and maintain accurate documentation of support activities and equipment inventories. Operational Support & Coordination Coordinate with internal IT teams to resolve technical issues and escalate incidents when appropriate. Maintain accurate ticket documentation, resolution notes, and service records. Support workflow continuity by following established IT support processes and service standards. Field Services & System Installations Install, configure, maintain, and document Labcorp-owned hardware and technology assets for IOPs, PSCs, internal and client locations. Perform onsite system installations, troubleshooting activities, hardware replacements, and equipment upgrades. Acquisitions, Projects & Operational Support Assist with divisional technology projects, which may include travel. Assist with technology integration activities related to acquisitions and site transitions. Identify recurring issues, recommend process improvements, and escalate division-wide concerns when appropriate. Minimum Qualifications High school diploma 1 or more years of experience supporting hardware, software, and network connectivity issues. 1 or more years of experience utilizing ticketing systems for incident and service request management. 1 or more years of experience supporting Microsoft Windows operating systems and Microsoft Office applications. 1 or more years of experience using remote support tools for troubleshooting and issue resolution. Preferred Qualifications Associate degree in Information Technology, Computer Science, Information Systems, or a related technical field. CompTia A+ Certification 3 or more years of experience providing field support, help desk support, desktop support, or technical services. 2 or more years of experience supporting client-facing technology environments. 2 or more years of experience supporting laboratory, healthcare, diagnostic, or enterprise business applications. 2 or more years of experience supporting Labcorp Link or comparable customer connectivity platforms. 2 or more years of experience utilizing remote support and endpoint management tools. Additional Job Standards Ability to professionally communicate and articulate technical IT information to medical professionals and non-technical audiences. Maintain a professional appearance and adhere to corporate dress codes while working on-site at the laboratory, internal facilities, and external client locations. Ability to work effectively from a remote environment while maintaining collaborative communication with leadership and remote colleagues. Access to a reliable personal vehicle for business travel. Knowledge of Labcorp business processes, systems, and operational workflows. Knowledge of IT security standards and technology governance practices. Strong customer service and professional communication skills. Effective problem-solving and decision-making capabilities. Ability to manage multiple support requests in a fast-paced environment. Ability to provide technical training and guidance to end users. Ability to collaborate effectively with cross-functional IT teams. Ability to work in client-facing environments while maintaining a professional demeanor. Physical ability to bend, stoop, twist, lift up to 30 pounds, and work in varying positions during equipment installation activities. About the Role The IT Field Support Technician I serves as a front-line technical resource responsible for delivering remote and field-based support for Labcorp systems, applications, and users. This role manages help desk activity, provides technical troubleshooting, supports Labcorp Link users, and coordinates with internal IT teams to ensure timely issue resolution. The position plays a key role in maintaining service quality, supporting operational continuity, and delivering exceptional support experiences for both internal customers and external clients. Application Window: 11/15/2026 Pay Range: $25 - $32 per hour All job offers will be based on a candidate's skills and prior relevant experience, applicable degrees/certifications, as well as internal equity and market data. Benefits: Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan. Employees regularly scheduled to work less than 20 hours, Casual, Intern, and Temporary employees are only eligible to participate in the 401(k) Plan. Employees who are regularly scheduled to work a 7 on/7 off schedule are eligible to receive all the foregoing benefits except PTO or FTO. For more detailed information, please click here. Labcorp is proud to be an Equal Opportunity Employer: Labcorp strives for inclusion and belonging in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications and merit of the individual. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. Additionally, all qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law. We encourage all to apply If you are an individual with a disability who needs assistance using our online tools to search and apply for jobs, or needs an accommodation, please visit our accessibility site or contact us at [email protected]. For more information about how we collect and store your personal data, please see our Privacy Statement.