Customer Success Team Agent II

Ready to be pushed beyond what you think you’re capable of? At Coinbase, our mission is to increase economic freedom in the world. It’s a massive, ambitious opportunity that demands the best of us, every day, as we build the emerging onchain platform — and with it, the future global financial system. To achieve our mission, we’re seeking a very specific candidate. We want someone who is passionate about our mission and who believes in the power of crypto and blockchain technology to update the financial system. We want someone who is eager to leave their mark on the world, who relishes the pressure and privilege of working with high caliber colleagues, and who actively seeks feedback to keep leveling up. We want someone who will run towards, not away from, solving the company’s hardest problems. Our work culture is intense and isn’t for everyone. But if you want to build the future alongside others who excel in their disciplines and expect the same from you, there’s no better place to be. While many roles at Coinbase are remote-first, we are not remote-only. In-person participation is required throughout the year. Team and company-wide offsites are held multiple times annually to foster collaboration, connection, and alignment. Attendance is expected and fully supported. The Customer Success Team is a new team structure which is driving the world’s most customer-obsessed solutions across complex domains. We are at the heart of enhancing customer trust and experience at Coinbase, continuously evolving to propel Coinbase’s customer service into the future and address some of the most pressing problems our customers and the business face. We are seeking highly motivated customer success agents who are eager to make a significant impact on a mission-critical team at Coinbase. At Coinbase, we are committed to delivering exceptional customer support experiences and are looking for Customer Success Agents to join our team to assist customers with the product, service, and experience. We are looking for talented individuals who are comfortable using and leveraging the newest technology and AI tools, and are eager to be part of an exciting new environment where we are making substantial investments. Requirements Experience using AI tools (LLMs, AI copilots) in a professional setting OR a demonstrated curiosity and willingness to learn about the tools, including the ability to adopt responsible AI use alongside their human expertise and judgment in creating business-ready outcomes Benefits Coinbase is committed to providing you with a rewarding employee experience. Full-time U.S. employees’ benefits include: Medical, Dental, and Vision benefits 401(k) plan and company match Discretionary time off Monthly stipend for gym, wifi, and food Life and Disability Insurance Paid family/carer leave Childcare reimbursement Executive Health Check Financial coaching through a secure and convenient digital platform Free shuttle to/from San Francisco Bay Area offices (for employees reporting to the office) Lunch stipend and snacks in the office (at select office locations) And more!