Director of Product Design

We’re on a mission to make money work for everyone. We’re waving goodbye to the complicated and confusing ways of traditional banking. With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers! We’re not about selling products – we’re about finding ways to solve people’s money problems. Above all else, we care about our customers and we’re fiercely independent. We’re a team of 7,000 Monzonauts who work together to build, ship, and grow financial products and features for our 13 million customers. What’s the Role? We’re looking for a Director of Product Design to lead our Payments area. As part of the Design leadership team, you’ll lead a community of 115+ Designers and Researchers, set the direction for design across payments, and help shape Monzo’s long-term growth. Payments is one of the most important and exciting parts of Monzo. It’s how our customers move money every day – sending, receiving, and spending – and its experience defines trust in Monzo. From instant payments and international transfers to paying friends and managing direct debits, the work your teams do touches millions of people daily. You’ll lead a group of talented design leads and their teams, working across product and engineering to raise the quality of every interaction. You’ll help define what great looks like for Payments: clear, simple, fast, and dependable experiences that meet people where they are – in the UK and internationally. We’re looking for someone who is as comfortable thinking strategically about product and business as they are digging into craft and detail. You’ll partner with senior leaders across Product, Engineering and Design to set direction, make the right trade-offs, and help teams deliver exceptional work at pace. What You’ll Own Lead design across Payments – helping our teams deliver clear, reliable and delightful experiences for more than 13 million customers Grow and coach a team of design leaders, spanning Product Design, Content Design and Design Research Partner with product and engineering leadership to shape strategy and set the direction for Payments Raise the quality bar – improving how design is done across your area, from craft and research to prototyping and experimentation Champion a user-centred approach across Monzo, grounding design decisions in evidence and insight Build strong, trusted relationships with stakeholders across the company, and represent design at a senior level Contribute to the Design leadership team and to the wider Product Design community at Monzo What You’ll Bring Proven experience leading product design at scale, ideally in consumer-facing products or fintech A strong track record of managing and developing design leaders and growing high-performing teams Excellent product thinking – able to shape strategy and work through complex, ambiguous problems with clarity Exceptional craft and a deep understanding of how great design is made, from concept to launch Strong communication skills and the ability to influence and inspire at all levels, including senior leadership An understanding of how Payments works and the opportunities to make moving money simple, fast and dependable How We Work At Monzo, we’re focused on building a hiring process that is transparent, inclusive and supportive. We welcome applications from people with different backgrounds, experiences and ways of working, and we know that different abilities and perspectives make us stronger. Our interview process is designed to help candidates show what they can do and what they care about, no matter what their background is. Whichever role you’re applying for, we know that preparation matters, so we provide a full guide to our application process to help you succeed. We are a flexible remote-first organisation, though we do look for occasional in-person meet-ups in London, and we trust our teams to work where they’re most effective. As this is a leadership role, we’re looking for someone based in the UK. What’s in It for You £140,000 – £165,000 per annum + stock options + benefits Our salary range is dependent on experience, and we consider all levels of experience for this role. We factor in a variety of factors including background and experience to determine a salary range and package for a role. Our benefits are pretty good. A full list of our benefits can be found on our site, but a flavour of what we offer is below. If you are interested, please let us know and we will share more information at interview stage. Learning budget of £1,000 a year for books, training courses and conferences Remote working in the UK, with most work done remotely and quarterly team meet ups for Product Design We trust you to manage your time and breaks – we don’t count hours £1,000 home working setup Monthly socials Free Monzo Plus with a lot of extras £300 towards the cost of your home internet setup each year We have a very generous stock options plan, so you own a part of Monzo Private Medical Insurance with Vitality Private Dental Insurance with BUPA Generous company pension – Monzo contributes 5% of your salary, and you contribute 3% of your salary (or more, if you prefer) 25 days Annual Leave plus 8 UK Bank Holidays plus your birthday off We will help you get set up with a Macbook And of course, plenty of amazing Monzo merch! We’re committed to creating a diverse and inclusive environment. We consider all applicants for employment without regard to race, ethnicity, religion, sex, gender identity or expression, sexual orientation or related preferences, national origin, disability, age, or veteran status. We also consider individuals with criminal histories in accordance with local or national employment laws. If you need an adjustment or accommodation at any point in the interview process or are concerned that we’ll need to support you to participate in it, please get in touch with your recruiter or contact us at [email protected]