Associate Staff Engineer (AEM Development)

Company Description 👋🏼We’re Nagarro. We are a Digital Product Engineering company that is scaling in a big way! We build products, services, and experiences that inspire, excite, and delight. We work at a scale — across all devices and digital mediums, and our people exist everywhere in the world (18500+ experts across 39 countries, to be exact). Our work culture is dynamic and non-hierarchical. We are looking for great new colleagues. That is where you come in! Job Description Requirements Experience : 4+ years Experience in Adobe Experience Manager (AEM) development, production support, and troubleshooting. Strong hands-on experience with Adobe Experience Manager 6.5 and/or AEM as a Cloud Service. Good understanding of AEM Sites, Sling Models, OSGi Framework, Apache Sling, JCR Repository, and HTL/Sightly. Experience developing and maintaining AEM components, templates, dialogs, workflows, and OSGi services. Strong Java development skills with experience in JavaScript, REST APIs, and JSON. Experience working with Editable Templates, Content Fragments, and Experience Fragments. Good understanding of AEM architecture, repository structure, and application configuration. Hands-on experience in L2 and L3 production support, incident management, application troubleshooting, and bug fixing. Strong debugging and analytical skills, including log analysis, root cause investigation, and RCA preparation. Experience managing production incidents and resolving issues within defined SLAs. Experience troubleshooting third-party integrations and API connectivity issues. Knowledge of application performance tuning, monitoring, and optimization. Experience with Maven, Git, and software development best practices. Understanding of CI/CD pipelines and deployment tools such as Jenkins, GitHub Actions, or Azure DevOps. Exposure to AEM Cloud Service and cloud-based application environments. Ability to collaborate effectively with business users, content authors, developers, support teams, and external vendors. Strong communication, analytical, and problem-solving skills, with the ability to work independently in a production support environment. Willingness to work in the US time zone shift from 8:30 PM IST to 5:30 AM IST. Flexibility to work in a hybrid or location-flexible arrangement. Familiarity with Docker and exposure to AWS or Azure cloud environments would be an added advantage. Responsibilities Provide Level 2 and Level 3 production support for enterprise Adobe Experience Manager (AEM) applications, ensuring platform stability and availability. Monitor AEM production environments and proactively identify and resolve application, content, authoring, publishing, and configuration-related issues. Perform advanced troubleshooting, log analysis, debugging, and root cause identification for complex production incidents. Manage incidents, service requests, bug fixes, and support tickets within agreed SLAs. Coordinate with business users, content authors, and cross-functional support teams to ensure timely issue resolution. Support deployments, releases, environment validations, and production changes. Perform code-level debugging and resolve complex defects involving AEM components, templates, workflows, services, and integrations. Conduct Root Cause Analysis (RCA) and implement permanent fixes and preventive solutions for recurring issues. Manage and troubleshoot integrations with third-party platforms and REST APIs. Collaborate with Adobe Support for product-related issues, technical investigations, and escalations. Design, develop, enhance, and maintain AEM components, templates, dialogs, workflows, and services. Develop scalable and reusable AEM solutions using Sling Models, Servlets, OSGi Services, HTL (Sightly), and JCR. Work on AEM Sites, Editable Templates, Content Fragments, Experience Fragments, and AEM Workflows. Perform code reviews and ensure adherence to development standards, performance requirements, and security best practices. Support performance tuning, application monitoring, platform stability, and scalability initiatives. Contribute to AEM Cloud Service adoption, CI/CD implementation, and DevOps initiatives. Participate in technical design discussions, platform enhancements, and modernization activities. Maintain knowledge base articles, operational documentation, and technical support guidelines. Participate in on-call support and major incident management activities as required. Qualifications Bachelor’s or master’s degree in computer science, Information Technology, or a related field.