4769-Principal Software Architect

Description: Lead the architecture for AI voice agent platforms and next-best-action AI assistant guidance. Design real-time systems for in-call intent detection and next-best-action suggestions. Create orchestration layers for AI agent workflows and ensure safe handoff to human agents. Drive AI agent evaluation metrics and set service level objectives (SLOs). Conduct technical design reviews and ensure architectural consistency across backend services. Develop backend services using Python (FastAPI, Django) and manage data across MongoDB and PostgreSQL. Collaborate with product teams to translate initiatives into technical plans. Apply security and compliance practices relevant to healthcare data. Requirements: 8+ years of backend engineering experience with ownership of complex systems. Proficiency in Python and experience with FastAPI or Django. Knowledge of distributed architectures and event-driven systems (Kafka). Experience with MongoDB and relational databases (PostgreSQL). Background in building conversational AI systems and real-time decision-making. Familiarity with LLM/agent frameworks and reliability practices. Proven track record in driving architectural decisions and mentoring engineers. Comfortable with Docker, CI/CD, and observability tools. Proficient with Git and collaborative workflows. Benefits: 20 days of paid time off plus company holidays for work-life balance. Generous parental leave policy to support family time. Recognition and rewards for employee contributions. Comprehensive insurance coverage including medical, dental, and vision.