Support Software Engineer

Description: Support Software Engineer role focused on maintaining and enhancing AI agents and products post-launch. Responsibilities include debugging, investigating issues, and serving as a customer point of contact for live issues. Requirements: Strong debugging skills across production systems, REST APIs, and authentication methods. Proficiency with agentic coding tools and legacy TypeScript code. Ability to communicate effectively with customers and gather requirements. Nice to have: experience with LLM prompting, enterprise tools, and building internal tooling. Benefits: Company-wide offsites and team gatherings for personal connection. Tech & learning stipend for conferences, books, and courses. Remote work flexibility with no guilt about personal life events. Comprehensive health and wellness benefits, including flexible vacations and sabbaticals. Competitive salaries and equity options in a fast-growing AI company.