Quality Assurance Lead

The QA Lead is accountable for the quality assurance practice across product delivery, ensuring that software is testable, test execution is timely and transparent, critical defects are surfaced early, and releases meet agreed quality standards. This role leads day-to-day QA planning and execution, strengthens automation and regression coverage, coaches QA team members, and works closely with Product Owners and Engineering to embed quality throughout the software development lifecycle rather than treating testing as a final-stage activity. The QA Lead is expected to create clear visibility into test readiness, progress, risk, and blockers. The role owns the operating discipline of QA: defining test approaches, ensuring execution begins when planned, maintaining useful quality metrics, driving defect triage, and escalating issues early when delivery or release quality is at risk. Key Responsibilities Quality Leadership & Accountability Own the day-to-day QA practice and establish consistent expectations for test planning, execution, documentation, and release readiness. Ensure QA work begins when planned and that delays, blockers, environment issues, data needs, or scope gaps are identified and communicated immediately. Create transparency into what has been tested, what remains untested, current defects, quality risks, and confidence in release readiness. Hold QA team members accountable for execution commitments, timely updates, accurate status reporting, and follow-through. Coach QA team members on testing discipline, risk-based thinking, root-cause analysis, and stronger ownership of outcomes. Test Strategy, Planning & Execution Develop and maintain test strategies for new features, enhancements, integrations, defects, and platform changes. Partner with Product Owners early in discovery and refinement to identify test scenarios, edge cases, data needs, dependencies, and acceptance criteria before development is complete. Ensure test cases provide adequate functional, integration, regression, negative, end-to-end, and workflow coverage based on business and technical risk. Coordinate test data, environments, integrations, and dependencies required for successful QA execution. Confirm that critical workflows can be tested end-to-end before work is considered ready for business UAT. Use risk-based testing to prioritize the highest-value scenarios when time or environment constraints require tradeoffs. Defect Management & Release Readiness Lead defect triage in partnership with Product and Engineering, ensuring severity, priority, business impact, and ownership are clear. Track critical defects through resolution and retest and ensure unresolved quality risks are explicitly documented before release decisions. Define and enforce practical QA exit criteria, including expectations for critical defect closure, regression completion, and stability. Provide an objective quality recommendation for releases based on test evidence and known risk. Identify recurring defect patterns and partner with Engineering and Product on preventive actions rather than relying only on downstream testing. Automation & Continuous Improvement Develop and maintain a pragmatic test automation strategy focused on high-value regression, repeatable workflows, integrations, and business-critical scenarios. Partner with QA Automation Engineers and Engineering to increase reliable automated coverage without creating brittle or low-value automation. Use modern AI-assisted tools, where appropriate, to accelerate test-case creation, test-data design, automation development, and quality analysis while preserving human review and accountability. Evaluate test tooling, frameworks, and processes and recommend improvements that increase efficiency, coverage, and maintainability. Reduce manual regression effort over time by identifying the strongest candidates for automation and incorporating automated tests into delivery pipelines where feasible. Cross-Functional Partnership Work closely with Product Owners to ensure requirements and acceptance criteria are clear, testable, and aligned to expected business outcomes. Partner with Engineering on defect prevention, unit/integration test expectations, environment stability, observability, and root-cause analysis. Collaborate with Architecture and platform teams when quality issues involve integration, infrastructure, data movement, or systemic technical risk. Support business UAT by ensuring the product is genuinely ready for validation and by helping distinguish blocking defects from non-blocking follow-up work. Communicate quality risk in clear business terms so leadership can make informed release and prioritization decisions. Metrics & Reporting Maintain a small, actionable set of QA metrics that reflect product quality and execution health rather than activity alone. Track measures such as test execution progress, escaped defects, defect severity, defect reopen rate, regression coverage, automation coverage, UAT rework, and recurring defect trends. Use metrics to identify systemic improvement opportunities and to show whether changes to process, automation, or requirements quality are producing measurable results. Provide concise status reporting that clearly states current quality, material risks, blockers, required decisions, and next actions. Required Qualifications Significant hands-on experience in software quality assurance, including functional, integration, regression, and end-to-end testing. Experience leading QA execution, mentoring testers, or functioning as a senior/lead resource responsible for quality outcomes. Strong understanding of Agile/Scrum delivery and the role of QA throughout discovery, development, testing, UAT, and release. Demonstrated ability to create test strategies and translate complex business workflows into thorough, risk-based test coverage. Experience managing defects and facilitating effective triage with Product and Engineering. Working knowledge of test automation concepts, frameworks, and CI/CD practices. Strong written and verbal communication skills, including the ability to surface concerns early and communicate quality risk clearly to both technical and non-technical stakeholders. Strong ownership mindset, organization, follow-through, and comfort operating in a fast-moving environment with multiple concurrent priorities. Preferred Qualifications Experience testing complex enterprise applications, healthcare technology, claims, payments, utilization management, provider data, EDI, APIs, or other heavy integration workflows. Experience with automated API, UI, regression, and integration testing. Experience using AI-assisted development or testing tools such as Microsoft Copilot, GitHub Copilot, or comparable tools. Familiarity with Jira, Confluence, test-management tools, CI/CD pipelines, observability platforms, and cloud-based application environments. Experience helping a QA organization mature from primarily manual testing toward a balanced automation and risk-based quality model. Success Measures Success in this role will be demonstrated through measurable improvement in the reliability, transparency, and efficiency of the QA function, including: QA execution starts on time, with blockers surfaced immediately rather than discovered later. Leaders and delivery teams have clear visibility into test progress and release risk. Critical defects are identified earlier in the lifecycle, and fewer defects escape into UAT or production. UAT rework and repeated defect patterns decline over time. Regression coverage becomes increasingly reliable, repeatable, and automated. QA team members demonstrate stronger ownership, consistency, technical capability, and accountability. Release decisions are supported by objective test evidence and clearly documented risk. Leadership Expectations The QA Lead is expected to model transparency, ownership, and proactive communication. Problems do not need to be perfectly solved before they are raised. When quality, timing, environment stability, or test readiness is at risk, the expectation is to surface the issue early, explain the impact, and drive the appropriate next action with the delivery team. Salary: $115,000/Annually Benefits Offered Competitive compensation and annual bonus program 401(k) retirement program with company match Company-paid life insurance Company-paid short term disability coverage (location restrictions may apply) Medical, Vision, and Dental benefits Paid Time Off (PTO) Paid Parental Leave Sick Time Paid company holidays and floating holidays Quarterly company-sponsored events Health and wellness programs Career development opportunities Remote Opportunities We are actively seeking new colleagues in: Arizona, Colorado, Connecticut, Florida, Georgia, Idaho, Illinois, Kentucky, Massachusetts, Michigan, North Carolina, Nevada, New Jersey, New York, Ohio, Pennsylvania, South Carolina, Tennessee, Texas, Virginia, and Washington. Our Story Founded in 2005, Integra Partners is a leading national durable medical equipment, prosthetic, and orthotic supplies (DMEPOS) network administrator. Our mission is to improve the quality of life for the communities we serve by reimagining access to in-home healthcare. We connect Payers, Providers, and Members through innovative technology and streamlined workflows affording Members access to top local Providers and culturally competent care. By focusing on transparency, accountability, and adaptability, we help deliver better health outcomes and more efficient management of complex healthcare benefits. With a location in Michigan plus a remote workforce across the United States, Integra has a culture focused on collaboration, teamwork, and our values: One Team, Drive Results, Push the Boundaries, Value Others, and Build Community. We’re looking for energetic, talented, and dedicated individuals to join our team. See what opportunities we have available; there may be a role for you to engage in a challenging yet rewarding career in healthcare. We look forward to learning more about you. Integra Partners is an equal opportunity employer. We are committed to providing reasonable accommodations and will work with you to meet your needs. If you are a person with a disability and require assistance during the application process, please don’t hesitate to reach out. We celebrate our inclusive work environment and welcome members of all backgrounds and perspectives.