Senior Training & Quality Assurance Strategist

Description: Senior Training & Quality Assurance Strategist responsible for building training and quality programs for customer support. Design curriculum, quality rubrics, and calibration processes to ensure consistent, high-quality support across internal teams and outsourced partners. Requirements: 4+ years in training, quality assurance, or related operations function, preferably in customer support. Experience in building training programs, managing knowledge bases, and using QA data to identify gaps and measure impact. Strong communication skills and ability to influence leaders without formal authority. Benefits: Flexible work model (Scribd Flex) and comprehensive health, dental, and vision coverage. Generous paid time off, parental leave, retirement matching, and employee equity options.