Medical Scribes Team Lead | WFH

ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced Medical Scribes Team Lead to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We’re looking for a team player who is ready to contribute to our mission, just like you! Account specific roles and responsibilities: Daily Operations Plan daily workflow and assignments. Monitor productivity and 40-chart target. Manage coverage, pending tasks, and workload. Quality Management Audit scribe documentation for accuracy and completeness. Track quality trends and provide weekly reports. Coaching & Development Conduct coaching and performance reviews. Create improvement plans and apply feedback. Reporting Prepare weekly production and issue reports. Provide leadership updates. Training & Support Train and onboard new scribes. Provide ongoing support, feedback, and escalation. Scribing Converting transcribed diagnostic test results, procedures, and consultation notes into applicable report formats Typing out the full forms of medical abbreviations and acronyms, as well as the formal versions of medical jargon Collaborate with team members and other departments to improve overall customer experience Must be a graduate of any medical course With at least 1 year Team Lead / Supervisory / SME experience under a healthcare account Must have 2 years of Medical Scribes experience (Live Scribing) With experience in ECW Averaging 50-60 WPM Excellent verbal and written English skills Amenable working night shift What can we offer you? Competitive salary and benefits Health Insurance with free dependents* 10%-night differential Attendance Bonus Paid time off Convertible to cash leave credits Performance Appraisal Work-life balance A focus on growing your career path with us We encourage you to follow your passions and learn new skills Our commitment to you Strong culture and values-driven leadership We create opportunities for you to learn and grow at any stage of your career Continuous learning and innovation We foster an all inclusive environment where everyone thrives