Client Services & Scheduling Coordinator - EST Hrs (Remote)

ISTA Personnel Solutions is a dynamic and fast-growing BPO company. We are not a recruitment agency – we operate as a dedicated extension of our clients’ teams, delivering high-quality service with precision, efficiency, and a personal touch. We are looking for a Client Services & Scheduling Coordinator to join our remote team. In this role, you will be responsible for handling inbound calls, assisting customers, scheduling appointments, capturing accurate information, and maintaining up-to-date client records. PLEASE NOTE: Working Hours: Monday – Thursday: 9:00 AM – 6:00 PM EST (3:00 PM – 00:00 AM SAST) Friday: 9:00 AM – 1:00 PM EST (3:00 PM – 7:00 PM SAST) Sunday: 9:00 AM – 1:00 PM EST (3:00 PM – 7:00 PM SAST) (Hours subject to change depending on daylight savings.) Public Holidays: This role requires working on both South African and U.S. public holidays. Compensation for SA public holidays will be in accordance with the BCEA. Internet Requirements: A fixed fibre line with a minimum speed of 25 Mbps (upload & download) and wired Ethernet capability is mandatory. Applicants without a fixed fibre line cannot be considered. Power Backup: Reliable backup is required to manage load shedding or outages. Applicants without a power backup cannot be considered. Work Environment: Fully remote. Key Responsibilities: Answer incoming calls in a professional and courteous manner. Assist customers with enquiries and provide accurate information. Schedule and coordinate appointments. Capture customer information accurately through data entry. Maintain accurate and up-to-date customer records. Use cloud-based systems to manage appointments and customer information. Communicate effectively with customers and internal teams. Assist with basic reporting and data-related tasks using Excel. Soft Skills: Strong verbal and written English communication skills. Professional and friendly telephone manner. Excellent attention to detail. Well-organised and able to manage multiple tasks. Reliable, proactive, and able to work independently. Strong customer service skills. Technical Skills: Proficiency in Microsoft Outlook and MS Office . Basic Microsoft Excel skills for reporting. Comfortable working with cloud-based systems. Able to learn and navigate new software and systems quickly. If you are not contacted within 14 working days, please consider your application unsuccessful.