Senior AI Conversation Designer

Description: Customer-facing role responsible for delivering AI-driven solutions within the NICE CXone Cognigy platform. Blend of technical implementation expertise and conversational design leadership to build engaging AI agents. Requirements: Bachelor’s degree in a technical or business field or equivalent work experience. 5+ years of professional experience, including at least 1 year with digital channels, AI, or bot-driven applications. Skilled in configuring AI and contact center technologies, including NLU/NLP/LLM. Experience with CRM integrations, APIs, and large enterprise environments. Strong analytical, problem-solving, and communication skills. Benefits: Flexible Work Model: Hybrid model with two days in the office and three days remote. Opportunities for internal career growth across multiple roles and disciplines in a collaborative environment.