Senior Director, Partner Engagement & CRM (Global)

Your wellbeing, our mission. Join a company shaping a healthier world. GET TO KNOW US At Wellhub we’re revolutionizing workplace wellness. Our platform connects employees worldwide to the best partners for fitness, mindfulness, therapy, nutrition, and sleep—all in one simple subscription. Headquartered in NYC with team members in Europe, North America and South America, we’re on a mission to make every company a wellness company. We believe work should be fulfilling, inspiring, and balanced. Here, you’ll find a team that values wellbeing, collaboration, and different perspectives, where passion and creativity push boundaries to create real impact. Your contributions will help shape a healthier, more balanced world for you and millions of people globally. Join us in redefining the future of wellbeing! THE OPPORTUNITY We are hiring a Senior Director, Partner Engagement & CRM (Global) to our Partner Marketing team in Brazil ! As Senior Director of Partner Engagement & CRM, you will own the global partner lifecycle: the engine that takes a partner from first sign-up to sustained, long-term business growth. You will lead a global team spanning lifecycle and CRM including partner enablement and education, as well as partner GTM motions, with a remit that covers every market Wellhub operates in. This is explicitly not a “keep the campaigns running” role. We’re looking for a stand-out marketer who is able to elevate our partner experience, bringing both technical and creative skillsets to design, architect and lead a high performing team. You will also be one of the most consequential AI builders in our marketing organisation. Partner lifecycle is the most agent-amenable surface in Partner Marketing, and it is where Wellhub expects AI to deliver visible, measurable leverage rather than incremental productivity. You will be expected to support the design and build of agentic systems and AI-driven decisioning into the lifecycle itself, not simply adopting tools others have built. You will become a strategic partner to leaders across Partnerships, Partner Experience, Marketing, Product Development and MarTech, and will present regularly to VP and Executive Leadership Team audiences. Success in this role depends as much on your ability to build alignment and bring people with you as it does on the quality of the system you build. The ideal candidate is a genuinely senior CRM and lifecycle marketer — someone who has built the function, not just run it — with a sophisticated broader marketing background, a proven record of driving reachability and engagement in a B2B or B2P audience, and the leadership presence to hold their own in an executive room. YOUR IMPACT Own the Partner Lifecycle CRM: Define and own the end-to-end partner lifecycle strategy globally — driving reachability and activation through to sustained adoption Architect compelling GTMs: Turn new products and features into moments of delight for partners through carefully designed and orchestrated multi-channel marketing campaigns AI Builder: Design and build AI-driven decisioning, agentic workflows and automation into the lifecycle engine. Set the standard for what AI-first execution looks like in Partner Marketing, and raise the AI fluency of the team around you Team Leadership & Design: Lead, develop and grow a global team of high specialists and managers across lifecycle/CRM, enablement and partner advocacy. Shape the structure itself — defining the roles the new model needs, hiring into them, and building a culture of ownership and measurable impact Cross-Functional Collaboration: Work hand-in-hand with Partnerships, Partner Experience, Product Development, MarTech, Content, PMM and the regional Partner Marketing leads to deliver a coherent partner experience Executive Presence: Represent the function to VP and ELT-level stakeholders — setting direction, defending prioritisation, and translating a complex operational system into a clear commercial story Live the mission : inspire and empower others by genuinely caring for your own wellbeing and your colleagues. Bring wellbeing to the forefront of work, and create a supportive environment where everyone feels comfortable taking care of themselves, taking time off, and finding work-life wellness. WHO YOU ARE Strong marketing experience, with deep specialist expertise in CRM and lifecycle marketing with a track record of driving reachability, engagement and retention in a B2B or B2P audience at scale Strong technical fluency with the modern martech stack (CRM platforms, Salesforce, Salesforce Marketing Cloud, CDP/data tooling) and comfort working closely with Product and Data teams Sophisticated general marketing background beyond CRM — strategy, positioning, GTM and campaign craft — and the business acumen to connect marketing activity to commercial outcomes High AI adoption and fluency, with genuine appetite and capability to build — designing AI-driven systems and agentic workflows, not only using off-the-shelf tools Strong analytical skills and a genuinely data-driven approach — comfortable defining metrics, designing tests, and being held to measurable lift Exceptional communication and presentation skills, with the ability to make complex, technical systems accessible to non-specialist and senior audiences Based in Brazil, preferably with easy access to our São Paulo office to meet with stakeholders and team members. Fluent English - our business language WHAT WE OFFER YOU With thoughtful benefits, emotional wellbeing resources, and a culture that empowers you to take ownership of your role and your wellbeing, we create an environment where you can thrive in all dimensions of your life. Our flexible benefits program allows you to customize some of the benefits, according to your needs! Our benefits include: WELLHUB: Free Gold+ membership with access to onsite gyms and studios, digital fitness programs, and online wellness resources for meditation, nutrition, mental wellbeing support, and more! Add up to three family members to your plan, ensuring access to wellness for those who matter most to you. WELLZ: A complete emotional wellbeing program with a unique approach. It offers personalized journeys that combine individual therapy sessions (52 per year) and on-demand content. HEALTHCARE: Health, dental, and life insurance. FLEXIBLE WORK: As a Flexible First company, we offer hybrid and remote options to give you the freedom to work in a way that suits you. The model for this specific role can be discussed with your recruiter and hiring manager. When you join, use our home office reimbursement to set up your home office. FLEXIBLE SCHEDULE: Flexibility for us isn’t just about where we work—it also means being able to shape how and when we get things done. Together with their leaders, employees define schedules that align with their time zones, team needs, and personal routines. PAID TIME OFF: It’s important to take time away from work to recharge.Employees receive vacations after 6 months and additional 3 days off per year + 1 day off for each year of tenure (up to 5 additional days) + an extra holiday for your birthday! PAID PARENTAL LEAVE: Welcoming a new child is one of the most special moments in your life. Take the time to be present and enjoy your growing family. We offer 100% paid parental leave to all new parents. Parents giving birth are eligible for an extended leave and a ramp-back period to return part-time while they get settled. CAREER GROWTH: Access world-class platforms, participate in interactive sessions, build your personalized development roadmap, and explore internal opportunities. We focus on continuous learning and feedback to support your journey toward personal and professional success. CULTURE: You’ll join a team of passionate people who come together to break boundaries, support each other, and create a meaningful impact in workplace wellness. We win together, building trust through open communication and a culture where every perspective matters. Learn more about our shared culture and values here. Want to see what it’s really like to work here? Follow us on Instagram @lifeatwellhub and watch our team video on YouTube ! Diversity, Equity, and Belonging at Wellhub We aim to create a collaborative, supportive, and inclusive space where everyone knows they belong. Wellhub is committed to creating a diverse work environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, gender identity or expression, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law. Our commitment to inclusion also extends to how we recognize and reward our people. We’re proud to be Syndio Fair Pay Certified, reflecting our ongoing dedication to equitable and fair pay practices across our global team. Read more about it here. Questions on how we treat your personal data? See our Aviso de Privacidade para Candidatos. #LI-REMOTE