ServiceNow
Staff SRE Engineer - Voice Core Platform
About this role
Description: Build and maintain a real-time conversational AI voice platform focusing on reliability, performance, and operational architecture. Define SLIs/SLOs for availability, latency, and call quality; lead architectural work to reduce latency. Requirements: 8+ years in SRE, DevOps, production engineering, or software engineering on production systems at scale. 1+ year experience with real-time voice systems (VoIP, SIP/RTP, WebRTC). 2+ years with AI agentic systems and orchestration pipelines. Strong expertise in Kubernetes, cloud infrastructure (AWS/Azure/GCP), and Terraform. Proficiency in Python, Go, or Java. Benefits: Flexible work personas (remote, in-office, or hybrid). Equal opportunity employer with a commitment to inclusivity and accessibility.