Senior Full Stack Engineer (Realtime & Voice) Customer Experience Platform

Description: Lead the development of the voice channel for HTS Assist, including telephony and CPaaS integrations, speech-to-text and text-to-speech pipelines, and model orchestration. Build product features across the stack using React/TypeScript for front ends, Scala and Python for backend services, and GCP for infrastructure. Design for multi-tenant scale and ensure compliance with safety and audit requirements. Maintain revenue-critical deployments through observability and incident response. Mentor team members and conduct code and architecture reviews. Requirements: 6+ years of software engineering experience with senior-level ownership of production systems. Experience with realtime systems, voice applications, and low-latency products. Proficiency in React, TypeScript, Scala or Python, and cloud infrastructure (GCP or AWS). Experience designing and maintaining RESTful APIs and microservices. Familiarity with AI coding tools and operational systems mindset. Strong problem-solving skills and ability to communicate effectively across teams. Bonus: Experience with conversational AI, cloud telephony platforms, and customer service tools. Benefits: Competitive salary with pre-IPO equity packages. Comprehensive medical, dental, life, and accident coverage. Generous parental leave and unlimited PTO. Monthly cash allowance for gym memberships and home office expenses. Access to co-working space and a work-from-home stipend. Entrepreneurial culture with open communication and small, impactful teams.