Flight Centre Travel Group
Team Manager Emergency Assist Nights Team
About this role
About FCM FCM is more than a global travel management company with 24/7 support in 100+ countries. We’re a movement—6,500+ changemakers, travel experts, and performance drivers redefining corporate travel. We don’t just keep the world’s biggest companies moving—we make it smoother, smarter, and bolder. Certified as a great place to work and fuelled by an alternative mindset, we embrace change, challenge convention, and do things differently. This is FCM—where different happens. Shift Pattern: This role follows a 4 on 4 off shift pattern, with 12-hour shifts from 08:00 to 20:00 or 20:00 to 08:00.About the role As the Nights Team Manager, you will lead a high-performing team delivering exceptional customer service and operational excellence within FCM's 24/7 business travel environment. Responsible for driving team performance, service delivery, client satisfaction, and commercial outcomes, you will develop and motivate your people while ensuring service levels and business objectives are consistently achieved. This is a hands-on leadership role requiring strong communication, sound commercial awareness, and the ability to inspire, coach, and develop a remote team. You will play a key role in fostering a culture of continuous improvement, operational efficiency, and customer excellence, while contributing to the growth and success of the business. About you
- 3+ years' experience within business travel.
- Proven experience leading, coaching and developing high-performing teams.
- Strong customer service focus with the ability to build effective relationships with clients and stakeholders.
- Commercially minded, with experience improving performance, productivity and profitability.
- Excellent communication, problem-solving and decision-making skills.Ability to analyse performance data and identify opportunities for continuousimprovement.
- Highly organised, adaptable and able to manage multiple priorities in a fast-paced environment.
- A collaborative leadership style with a passion for developing people and driving team success.
- Strong operational and systems knowledge, with a commitment to delivering service excellence.
- Degree-level education and/or ITML qualification would be advantageous What's in it for you
- Exclusive Travel Discounts: As part of Flight Centre Travel Group, you gain access to exclusive industry rates and discounts through our in-house travel team.
- Career Development: With Flight Centre Travel Group’s global presence, spanning 30+ brands in over 20 countries, you’ll have clear career pathways and the resources you need to achieve your professional goals, including training and support.
- Vibrant Culture & industry-renowned social events: Experience our fun, industry-renowned culture with exciting social events such as monthly awards nights, global conferences, end-of-financial-year balls, and more.