FCM - Assistant Team Leader (ECC Team) - Remote, USA

Assistant Team Leader (ECC Team) FCM takes a holistic approach to corporate travel, specializing in managing national and global travel programs for medium and large businesses. Ranked as one of the world’s top five travel management companies, it has a business network in over 97 countries and global headquarters in London, Brisbane, Singapore and New York. Backed by the global strength of Flight Centre Travel Group (FCTG), FCM combines local expertise and global experience to provide clients with a truly bespoke experience. Established in June 2004, FCM has been named World’s Best Travel Management Company for eight years running at the World Travel Awards. To learn more about FCM please click HERE About the Opportunity We're looking for an Assistant Team Leader (ATL) to support our Emergency Customer Care (ECC) team, helping deliver exceptional after-hours travel support to corporate clients while fostering team growth, engagement, and operational excellence. In this key developmental leadership role, you'll partner closely with the Team Leader to provide guidance, coaching, and operational support to a team of Emergency Corporate Travel Consultants. You'll combine your expertise in corporate travel and customer service with leadership capabilities to drive performance, develop team talent, and ensure seamless support during urgent and complex travel situations. This role serves as a steppingstone toward a Team Leader position, offering valuable leadership experience in a fast-paced, client-focused environment. **Please note that this is a remote after-hours position that requires working overnights, weekends, and holidays** This position requires flexible hours and shift availability as determined by business need and client call volume. Key Responsibilities