Staff Machine Learning Engineer- Voice AI

Description: Join the Advanced Technology Group (ATG) at ServiceNow to build intelligent software and user experiences using advanced technologies. Contribute to the design and implementation of the core Voice Platform, including Audio Acquisition, Conversation Management, and Speech Generation. Partner with product managers to understand customer use cases and technology challenges. Build and deploy large-scale Voice AI distributed systems across multiple regions. Ensure high-quality, scalable code through best practices in software engineering. Mentor colleagues and promote knowledge-sharing in Voice AI engineering. Requirements: 8+ years of relevant industry experience. Hands-on experience with distributed Voice AI systems at scale. 4+ years of experience building LLM-based applications (integration, not training). 6+ years of development experience in Python, Golang, Java, or similar languages. 2+ years of experience in prompt engineering and developing LLM-based experiences. Experience operating distributed workloads on Kubernetes with a DevOps approach. Proven track record in architecting and shipping distributed Voice AI systems. Familiarity with AI tools such as Claude Code, Cursor, Windsurf. Benefits: Flexible work personas (remote, flexible, or in-office). Equal opportunity employer with a commitment to inclusivity and accessibility.