Staff Engineer(TECHSUPPORT-L2)

Job Description Job Duties: Offering technical support for end-users and application developers of a managed Kubernetes cluster solution deployed at the edge Troubleshooting for complex infrastructure, networking, deployment, and performance issues in cloud environments Deploy and manage Kubernetes clusters and containerized workloads, ensuring scalability, reliability, and security Incident logging, monitoring and resolution, Knowledge Base Augmentation, Status Reporting Maintain cloud-native infrastructure and platform services to support enterprise applications Maintain monitoring, logging, tracing, and observability solutions using Prometheus, Grafana, OpenTelemetry, Jaeger, and related technologies Maintain Infrastructure as Code (IaC) solutions using Terraform and related automation tools Use GitOps practices using FluxCD, Helm, and Kubernetes for infrastructure and application lifecycle management Collaborate with development, security, and operations teams to maintain and upgrade scalable cloud-native solutions. Develop automation scripts and internal tools to improve operational efficiency and platform reliability. Expertise / Technology Areas: Problem Solving