Localization Operations Specialist

Overview Smartling is an AI-native translation platform that’s redefining how the world’s biggest brands go global – ranked #3 on Fast Company’s Most Innovative Companies list. We’re growing rapidly at scale and are backed by Battery Ventures, a global technology-focused investment firm. While most companies are still figuring out how to use AI, we’ve spent years building it into the core of our platform – and we’re just getting started. As a Localization Operations Specialist on the Managed Services team, you’ll own the end-to-end localization lifecycle for a portfolio of enterprise clients, serving as both their operational point of contact and a key contributor to how our team delivers value. This is a role for someone who brings real localization experience, thrives in a fast-paced, remote-first environment, and is energized by the challenge of balancing operational precision with strong client relationships. We are looking for a hire based on the US East Coast at this time. You Will • Act as your clients’ embedded localization operations expert, serving as the primary operational point of contact and trusted advisor for assigned accounts. • Foster strong stakeholder relationships, navigate competing priorities, and coordinate cross-functional teams to ensure the successful execution and continuous improvement of clients’ localization programs. • Design and optimize localization processes within Smartling’s platform and client-preferred project management and content management tools, overseeing the end-to-end job lifecycle and tailoring configurations to each client’s unique requirements, including effective use of AI tooling where applicable. • Solve problems both independently and collaboratively, bringing a solutions-first mindset to client challenges and internal roadblocks. • Proactively drive operational excellence by identifying and implementing process improvements, documenting best practices, and leveraging automation and AI-enabled solutions to streamline workflows, enhance scalability, and improve team efficiency. You Have • At least 2-3 years of experience in localization or translation project management, ideally within a managed services or agency environment • Solid understanding of localization file formats, content types, and CAT/TMS tooling • Strong client management skills: comfortable leading calls, navigating difficult conversations, and representing the team externally • Proficiency with project management and reporting tools (e.g., Jira, Asana, Google Sheets, Looker, or equivalent) • Experience coordinating with cross-functional teams across engineering, QA, and vendor management • Excellent organizational and time management skills, with sharp attention to detail and the ability to manage competing priorities across time zones • Strong written and verbal communication skills Preferred but not required • Hands-on experience with Smartling or other TMS platforms (such as Phrase, XTM, or MemoQ) • Experience supporting enterprise or SaaS clients in an operational or customer-facing role. • Fluency or working proficiency in a second language • Interest in language, technology, or global content strategy You Are • Accountable. You take full ownership of your accounts, addressing issues promptly and documenting root causes and preventative actions for future improvement. • Customer-Focused. You understand that client deadlines and requirements are real business commitments and consistently approach them with urgency, accountability, and care. • Adaptable. You adjust effectively to changing scope, priorities, and unexpected client inputs without losing focus or execution quality. • Communicative. You proactively stay ahead of client needs by sharing status updates, surfacing risks early, and contributing insights, guidance, and best practices. • Process-Driven. You adhere to established processes while actively identifying opportunities to improve efficiency and consistency. You Will Enjoy • Freedom 🏡 – we are remote-first • Growth – an opportunity to learn and advance your career • Wealth 💰 – we offer competitive salary and 401(k) + company match • Wellness – health insurance; free medical plan for you and your family • Balance – flexible PTO + 11 holidays; generous parental leave • Culture 🤝 – an energetic, value-driven, and fun culture and team spirit • Bonus – employee referral program and Apple equipment Smartling is proud to be an equal-opportunity employer. We are committed to building an inclusive global team that represents a variety of backgrounds, perspectives, beliefs, skills, and experiences. The United States total pay range for this role is $60-70,000. Final offer amounts are determined by multiple factors, including geographic location as well as candidate experience and expertise, and may vary from the amounts listed. We use E-Verify platform for work authorization verifications. *To work from home, you must have a strong internet connection, a quiet space, and a professional (distraction- and clutter-free) background.