Quality Assurance & Advocacy Lead Analyst

Description: Investigate customer escalations and analyze operational data to identify trends. Drive corrective and preventive actions to ensure reliability for time-critical shipments. Requirements: Minimum of 5 years in QA&A Analyst or related roles, or 5+ years in Airspace Operations with 2 years in management. Mastery of 5-Why Principles, experience with ZenQMS, Zendesk, and call monitoring systems. Benefits: Salary range: $75,000 to $80,000 annually. High-quality health, dental, and vision plans, open PTO, 401K with company match, and training reimbursements.