Field Service Technician - High End Appliances

Remote•Remote

Full-timeRemoteremotejobsorg

Customer Supportremotejobs.orgbenefits

About this role

General Information Location Work at Home Job ID 11720 Job Category Technical Support Agent Language Requirement English Description & requirements Description

Have you worked as a field technician on appliances?
Do you know what it takes to keep multiple teams organized and updated to ensure customers receive the best possible care and solution?
Do you love helping people and sharing your knowledge?
Do you want to grow your career with a company that rewards your hard work?
Do you want to improve your work / life balance and work from the comfort of home? Join our Transcom family and Work At Home!
Competitive pay
Pay options to meet your needs: Daily Pay, Biweekly Pay, Direct Deposit, and Pay Cards
Health benefits for you and your family, including: medical, dental, and vision
401(k) Investment options with employer match opportunities
Paid Vacation Time
100% REMOTE
Work-at-Home
Great Work/Life Balance while developing your career You’ll be the part of the team to provide triage and technical support to the technical support team for our client's high-end luxury appliance brand. You'll work closely with the field service, call center, customers, and dealers to ensure new service requests are properly triaged and the authorized services have the best remote support possible for service in the consumer's home. We’ve got an exciting career opportunity for you, if you can:
Effortlessly engage with callers, actively listen, analyze, and isolate issues
Comfortably navigate multiple applications to research solutions
Multitask in systems while patiently providing step-by-step instructions
Calmly provide conflict resolution and navigate frustrated customer situations
Work independently with discipline and motivation to succeed in a virtual environment where you work remotely with coworkers and supervisors from the comfort of your home.
Work in an environment where you may take a high volume of inbound/outbound calls and emails from field service technicians, dealers, and customers.
Work at a desk and wear an approved headset for the duration of a full-time schedule in order to talk to callers in a high-volume, fast-paced, and sometimes stressful environment What's In It For You?
Position as a Transcom employee (not an independent contractor)
Improved Work / Life balance with paid time off (PTO)
Health Benefits for you and your family
100% work at home, including training
Ability to develop your skills and grow your career
An opportunity to work for a company passionate about people Requirements
At least 18 years or older
High School Diploma, or equivalent
Able to successfully pass a criminal background check
A minimum of ten (10) to fifteen (15) years of experience in a field service environment preferred, preferably working with appliances
Ability to effectively explain and communicate technical concepts and appliance terms and processes to those with and without prior appliance knowledge or experience
Ability to read and interpret a parts schematic and wiring diagram
Ability to use and explain a multimeter
Ability to perform and explain a sealed repair on a refrigerator/freezer
Ability to engage with and facilitate collaboration with virtual and diverse teams
Working knowledge of Microsoft Excel, PowerPoint, and Word
Must be available to travel for one week to Dallas to attend training in person.
Ability to work within the Hours of Operation: Monday
Friday 11:00am
8:00pm ET
Able to work a full-time work week
Able to maintain 100% strict adherence to the assigned schedule
Able to work a variety of shifts influenced by current business needs (including evenings, weekends, and holidays)
Able to work full-time hours, with reliable attendance, as outlined in the assigned schedule
Strong computer knowledge, including ability to accurately type at least 30 wpm
Excellent English written and verbal communication skills
Courteous and friendly with high level of professionalism
Willingness to follow procedures and adhere to policies
Able to multitask applications while talking to customers on the phone
Able to thrive in a fast-paced work environment
Able to actively listen to customer needs and demonstrate empathy
Ability to work in an environment where you must sit, reach, communicate (verbally and electronically), type, read, multi-task, and concentrate in a prolonged setting.
Experience in a technical support role or troubleshooting technical issues preferred
Previous call center and/or work from home experience preferred
Experience working in a global parts organization preferred
Must live and work in one of the following provinces: AL, AR, FL, GA, ID, IN, IA, KS, KY, LA, MO, MS, NE, NH, NC, ND, NM, OH, OK, *SC, SD, TN, TX, UT, VA, WI, WV *We have a site in Greenville, South Carolina. We cannot accept remote applicants within 50 miles of the Greenville site. Home Office Requirements Transcom provides you a computer, monitor, and headset for this position. The computer contains a built-in webcam that is required to be used for training and meetings.
You must have a secure, quiet, distraction-free work environment without any conflicting responsibilities during your scheduled work shift.(Conflicting responsibilities may include caring for a family member)
Your home office must have a DSL, Fiber, or Cable Internet that ishardwiredinto a modem/router via Ethernet. (Dial up, Wireless, Mobile Hotspot, or Satellite internet service cannot be used)
Your hardwired internet connection must meet the minimum speed requirements:
Minimum download speed 20 Mbps
Minimum upload speed 3 Mbps
Ping less than 100 ms or less Although the computer is provided if you are hired, you will need a home desktop or laptop computer that is hardwired using an Ethernet connection to complete the internet speed assessments during the application. This is a requirement to be considered for this employment opportunity. What Life at Transcom is like! Transcom is a global customer experience specialist, providing customer care, sales, technical support and credit management services through our extensive network of contact centers and work-at-home agents. We are 30,000+ customer experience specialists at over 90 contact centers across 28 countries, delivering services in 33 languages to international brands in various industry verticals. Right now, we are growing our virtual footprint in North America and currently hire remote employees in 26 states and 3 Canadian provinces. Proud to be recognized by FlexJobs as #4 on their list of the Top 100 companies to watch for remote work in 2026. At Transcom, we’re relentlessly committed. To our clients and each other. Every day, someone starts their journey with Transcom. Taking the potential they have today, and turning it into skills for the future. Getting recognized for working hard, being a team player, and supporting others. Championing positive, lasting change in their teams and communities. That’s just how we are at Transcom. Here we care, and root for each other. You’re included, just as you are, from day one. And with the right mindset, there’s no end to how far we can go together. We are the voice of our clients. We are Transcom. We are passionate about people and look forward to meeting you! - < Back

Posting details

Remote

Yes

Employment type

Full-time

Workplace type

Remote

Source

remotejobsorg

First seen

9/29/2026, 8:10:30 AM

Last seen

9/29/2026, 8:10:30 AM