Technical and Customer Experience Advisor - Work From Home - Canada at Transcom | Remote Jobs

Plus performance-based incentives each month, earning potential
Pay increases with continuous learning and advancement to new tiers of support
Health Benefits for you and your family, including: medical, dental, vision
Paid Vacation Time
Computer Equipment Provided
100% REMOTE
Work-at-Home, including training
Great Work/Life Balance while developing your career
Position as a Transcom employee (not an independent contractor)
Ability to develop your skills and grow your career
An opportunity to work for a company passionate about people Join our Transcom Family as a Technical and Customer Experience Advisor! You’ll be the friendly voice of our Telecommunications client to support their customers with smartphones, tablets, and computers. As a Technical and Customer Experience Advisor, you’ll listen to the caller and use your technical expertise, and passion for outstanding customer service, to answer questions about products and services, or troubleshoot technical issues to find solutions. In addition, customers may also have questions about services on their account, need help enrolling in or canceling a service, or disputing a charge. Listen below to hear a sample of the types of calls you'll handle when you join our amazing team! Call Sample 1: Call Sample 2: Call Sample 3: Call Sample 4: What we are looking for:
We’ve got an exciting career opportunity for you, if you can:
Effortlessly engage with callers, actively listen, analyze, and isolate tech issues
Comfortably navigate multiple applications to research solutions
Multitask in systems while patiently providing step-by-step instructions with a focus on accuracy and timeliness
Calmly provide conflict resolution and navigate frustrated customer situations with an aptitude for service-orientation and social perceptiveness
Work independently with discipline and motivation to succeed in a virtual environment where you work remotely with coworkers and supervisors from the comfort of your home.
Work in a highly structured environment with strict adherence to your assigned full-time schedule taking high-volume inbound calls from customers.
Work at a desk and wear an approved headset for the duration of a full-time schedule in order to talk to customers in a high-volume, fast-paced, and sometimes stressful environment Requirements The following items are mandatory pre-employment requirements and/or skills that are required to be successful in this role. The skills listed are skills that must be used daily and for a prolonged period of time, up to the full duration of your scheduled shift.
At least 18 years or older
High School Diploma, or equivalent
Able to successfully pass a criminal background check
Able to work a full-time work week of 35-44 hours, with overtime opportunities as needed
Able to maintain 100% strict adherence to the assigned schedule
Able to work a variety of shifts influenced by current business needs (including evenings, weekends, and holidays)
Able to work full-time hours, with reliable attendance, as outlined in the assigned schedule
Strong computer knowledge, including ability to accurately type at least 30 wpm
Excellent English written and verbal communication skills
Courteous and friendly with high level of professionalism
Willingness to follow procedures and adhere to policies
Able to communicate information and ideas so others will understand and able to exchange accurate information in these situations
Able to multitask applications while talking to customers on the phone
Able to thrive in a fast-paced, time-pressured, dynamic work environment taking back-to-back calls
Able to actively listen to customer needs and demonstrate empathy - this includes having problem sensitivity - solve customer problems and be sensitive to others while you do it
Highly adept at working with a high frequency of conflict situations, as well as upset customers
Ability to work in an environment where you must sit, reach, communicate (verbally and electronically), type, read, multi-task, and concentrate in a prolonged setting.
Able to use your hands to handle, control, or feel objects, tools, or controls
Experience reviewing financial transactions and assisting customers that need help enrolling in or canceling a service, or disputing a charge, preferred
Experience in a technical support role or troubleshooting technical issues, preferred
Previous call center and/or work from home experience, preferred Location Requirements Must live and work in one of the following provinces: Manitoba, New Brunswick, or Ontario Work at Home Requirements:
Transcom provides you an all-in-one computer, monitor, and headset for this position. The computer contains a built-in webcam that is required to be used for training and meetings.
You must have a secure, quiet, distraction-free work environment without any conflicting responsibilities during your scheduled work shift, including caring for a family member.
Your home office must be a private room with a door and cannot be a shared office space.
Your monitor cannot face a window, if the office is on a ground floor.
Your home office must have a DSL, Fiber, or Cable Internet that is hardwired into a modem/router via Ethernet. - (Dial up, Wireless, Mobile Hotspot, or Satellite internet service cannot be used)
Your hardwired internet connection must meet the minimum speed requirements:
Minimum download speed 20 Mbps
Minimum upload speed 3 Mbps
Ping less than 100 ms or less Although the computer is provided if you are hired, you will need a home desktop or laptop computer that is hardwired using an Ethernet connection to complete the typing and internet speed assessments during the application. This is a requirement to be considered for this employment opportunity. What Life at Transcom is like! Transcom is a global customer experience specialist, providing customer care, sales, technical support and credit management services through our extensive network of contact centers and work-at-home agents. We are 30,000+ customer experience specialists at over 90 contact centers across 28 countries, delivering services in 33 languages to international brands in various industry verticals. Right now, we are growing our virtual footprint in North America and currently hire remote employees in 26 states and 3 Canadian provinces. Proud to be recognized by FlexJobs as #4 on their list of the Top 100 companies to watch for remote work in 2026. At Transcom, we’re relentlessly committed. To our clients and each other. Every day, someone starts their journey with Transcom. Taking the potential they have today, and turning it into skills for the future. Getting recognized for working hard, being a team player, and supporting others. Championing positive, lasting change in their teams and communities. That’s just how we are at Transcom. Here we care, and root for each other. You’re included, just as you are, from day one. And with the right mindset, there’s no end to how far we can go together. We are the voice of our clients. We are Transcom. We are passionate about people and look forward to meeting you! We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. - < Back

Technical and Customer Experience Advisor - Work From Home - Canada

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