Customer Support Specialist (Incident Resolution)

Remote•Remote

Full-timeRemoteEUR 1,050 - 1,050remotejobsorg

Customer Supportremotejobs.orgbenefits

About this role

Hey there! Are you ready to join a fast-growing international travel-tech company and be a part of an awesome team? At RateHawk, we’re passionate about travel and technology, and we’re looking for a Customer Support Specialist (Incident Resolution) to help us keep our clients happy and our operations smooth. Who We Are: We're a fast-growing international travel-tech company with an amazing team, a fantastic culture, and plenty of opportunities for growth. If you love helping people and solving problems, we’d love to hear from you! Requirements What You’ll Do:

Rapidly and effectively resolve client issues: Handle problems sent to you by retail and corporate clients through our CRM system.
Advise clients: Provide expert advice on bookings and our products.
Communicate: Engage with suppliers, hotels, and clients via email and phone.
Work with systems: Utilize CRM systems and our internal databases efficiently. What We’re Looking For:
English Proficiency: Upper Intermediate level (both spoken and written).
Soft Skills: Kindness, empathy, stress-resistance, politeness, and responsibility.
Quick Learner: Ability to learn quickly and stay results-focused.
Tech Requirements: A functioning computer and microphone.
Travel Knowledge: Understanding of the travel business and booking systems is an advantage! Benefits What We Offer:
Remote Work: Work from the comfort of your home.
Great Team: Join a young and active team of super specialists.
Flexible Schedule: 2 days-on after 2-days off.
Competitive Salary: Earn a base salary of 750 EUR gross + 300 EUR gross bonus based on KPI.
Challenging Tasks: Tackle interesting and ambitious tasks that will elevate your professional skills.
Continuous Learning: Access to seminars, trainings, and conferences. We’ll even help you get to any conference you want to attend.
Perks: Enjoy corporate discounts on hotels and other services. The Process:
Application and Assessment: You'll receive an assessment link when you apply, if there's a match, you'll be invited to an interview with our HR.

Posting details

Remote

Yes

Employment type

Full-time

Workplace type

Remote

Source

remotejobsorg

First seen

9/27/2026, 8:10:25 PM

Last seen

9/27/2026, 8:10:25 PM