Service Manager (South Korea)

Remote•Remote

Full-timeRemoteremotejobsorg

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About this role

Join Our Team as a Service Manager at RateHawk! Are you passionate about travel and tech? Do you speak English and Korean fluently? We’re looking for a Service Manager to take care of our top B2B partners in South Korea. If you love helping people, keeping things running smoothly, and turning clients into long-term fans — we’d love to have you join our fast-growing international travel-tech company! At RateHawk, we pride ourselves on having a fantastic team, a vibrant culture, and plenty of opportunities for growth. Requirements What You'll Do:

Support Our Top Clients: Be the go-to person for a select group of key partners. Handle escalations and help solve their trickiest issues.
Keep an Eye on Things: Monitor ongoing cases in our CRM and make sure nothing gets stuck. Step in early if something needs attention.
Stay in Touch: Send regular updates to clients and check in to make sure they’re happy with how things are going.
Track Performance: Use tools like Tableau and SQL to monitor service metrics and prepare reports.
Be Their Voice: Join client meetings, listen to their needs, and make sure their voice is heard internally.
Work as a Team: Collaborate with ops, support, and tech teams to make service even better. What We're Looking For:
Language Skills: Advanced level of English and Korean – you’ll need to speak and write fluently.
Ability to work with tools: Comfortable with data and tools like CRM systems and dashboards.
Quick Learner: Ability to grasp new information quickly and focus on results.
Multi-Tasker: Capable of juggling multiple tasks and handling stress with ease.
Empathetic: A strong sense of empathy is essential.
Travel Industry Experience: Experience in travel, concierge agencies, TMCs, DMCs, or tour operators is an advantage! Experience in account or service management (B2B is a plus!) Benefits What We Offer:
Remote Work: Work from the comfort of your home!
Salary: base payment + monthly bonus.

Posting details

Remote

Yes

Employment type

Full-time

Workplace type

Remote

Source

remotejobsorg

First seen

9/7/2026, 8:10:21 AM

Last seen

9/7/2026, 8:10:30 PM