Staffing for Doctors
Medical Receptionist & Prior Authorization (Rheumatology)
About this role
We are seeking an exceptionally articulate, patient, and highly organized Virtual Medical Receptionist & Prior Authorization Specialist to support a specialized Rheumatology practice. Because this role involves high-touch interactions primarily with elderly patients who may be hard of hearing or impatient, the ideal candidate must possess flawless, clear English communication skills with a neutral/native-sounding accent, combined with genuine empathy and patience. In this hybrid front-and-back-office role, you will answer inbound phone calls, manage provider calendars in Elation Health EHR, convey vital messages, prevent appointment drop-offs, and process prior authorizations during lower call-volume windows. Working Environment & Core Schedule
- Specialty: Rheumatology
- Status: Full-Time (40 Hours / Week)
- Schedule: Monday – Friday, 8:00 AM – 5:00 PM PST (US Pacific Standard Time)
- Core EHR Platform:Elation Health EHR
- Communication Tools: Microsoft Office Suite (Word, Excel, Outlook) & Cloud/VOIP Phone System Top 3 Daily Tasks
- Front-Desk Call Management & Scheduling: Answer inbound patient phone calls clearly and patiently, schedule appointments, input accurate patient data into Elation EHR, and proactively reschedule patients to prevent schedule drop-offs.
- Prior Authorization (PA) Processing: Complete end-to-end prior authorizations for specialty rheumatology medications, infusions, and diagnostic testing.
- Patient Messaging & Care Communication: Take accurate, detailed messages and convey clear, correct clinical and administrative instructions back to patients. Core Responsibilities
- Patient Phone & Front-Office Support: Answer incoming calls with a warm, extraordinarily clear, and patient tone, accommodating elderly patients with hearing difficulties.
- Elation EHR Data Entry & Scheduling: Book, confirm, and optimize patient appointments in Elation Health, ensuring chart notes and patient details are updated accurately.
- Patient Retention & Schedule Management: Monitor cancellation queues and actively reach out to patients who miss or attempt to cancel appointments to get them rescheduled.
- Prior Authorization Management: Submit and track prior authorization requests for complex rheumatology prescriptions, biologics, and lab/imaging orders.