Pinnacle Group
Delivery Manager
About this role
Pinnacle Group exists to connect people with opportunity. For the last 25 years, we've done exactly that by living our core values of putting people first, delivering excellence in all we do, and giving back to the communities in which we live and work. We are a leading workforce solutions company supporting the talent needs of global leaders in financial services, technology, communications, utilities, and transportation and we are one of the largest women and minority-owned companies in our industry. Our team of service-driven, energetic, and diverse professionals is well-respected in our industry and our leadership team is aligned and focused on taking the company to the next level. If you're looking for a new opportunity where you can truly make a difference, we hope you'll apply for a position with us. Job Summary The Delivery Manager
- VMS is primarily responsible for 4 major areas: (1) recruiting and delivery execution, (2) scorecard management, (3) Client/MSP engagement, and (4) team leadership Recruiting & Delivery Execution
- Manage day-to-day operations, including requisition prioritization, submittal quality, and candidate pipeline development
- Serve as the SPOC for recruiter support and delivery challenges within assigned accounts Scorecard Management -
- Ensure high performance on monthly/quarterly/annual scorecards and achieve top supplier performance with the Client and/or MSP
- Ensure delivery compliance with client/MSP program requirements including SLAs and KPIs
- Collaborate with PTR Global Enterprise & Strategic Account Directors and Client Partners to ensure alignment on scorecard objectives
- Analyze delivery metrics and performance data to drive continuous improvement and ensure compliance with program requirements Client/MSP Engagement
- Establish and maintain a consistent relationship with current clients and/or MSP contacts to elevate PTR Global’s relationship in the account
- Build and maintain strong working relationships with client and/or MSP program contacts and key procurement stakeholders to align delivery expectations, address challenges, and strengthen PTR Global’s positioning within the program Team Leadership -Ensure recruiter adherence to best practices for sourcing, screening, and candidate engagement