Customer Support Agent (Bilingual)

Are you passionate about helping customers navigate software solutions and resolving issues with confidence? Paystone is looking for a remote Bilingual Customer Support Agent to provide first- and second-level support to administrators and end users of Data Candy, our loyalty and gift card platform. As a Bilingual Customer Support Agent , you will be a key point of contact for the businesses that rely on Data Candy. You will work with a diverse range of customers, including platform users, programme administrators, and IT and Marketing leaders. The ideal candidate is customer-focused, adaptable, solutions-oriented, and comfortable working with technology. Key Responsibilities Resolve incoming issues on first contact or, whenever possible, within the same business day. Conduct regular follow-ups with clients to resolve open tickets. Report on service and support statistics on a daily and weekly basis. Implement changes to maintain and improve support KPIs. Place gift and loyalty card orders with third-party card manufacturers. Qualifications & Experience 2+ years of experience in customer support or a related field. Fluency in French and English, with excellent verbal and written communication skills. Strong troubleshooting skills to quickly diagnose and resolve customer issues. Customer service mindset, with a passion for helping users and ensuring their success. Effective communication skills, with the ability to explain technical concepts clearly. Perks & Benefits Compensation tied to market data We reward for contribution Flexible Time-off We’re committed to career development Work from home Our Mission By joining Paystone, you are joining a team that is future-focused and driven by our mission of creating Customer Driven Growth. By helping our clients create better experiences for their customers, and in turn, motivating their happy customers to share their experiences with others, our platform creates the momentum for our clients to gain more happy customers. In other words, we win when our customers do. Curious? Good! We want all the curiosity we can muster. Innovation stems from observation and questioning, so be eager, be innovative, and be ready to raise the bar. Come check us out!! paystone.com datacandy.com get.nicejob.com About Us Paystone is a leading North American payment and software company redefining the way merchants engage their customers and grow their businesses. The company’s seamlessly integrated suite of automated payment processing, customer loyalty, gift card solutions, and now reputation marketing, is used by brands such as Irving Oil, The Source, Global Pet Foods, Kernels Popcorn, and many of the MTY Food Group’s restaurant brands. Paystone’s solutions are used at over 30,000 locations across Canada and the United States which collectively process over 10 billion dollars a year in bankcard volume. We employ over 200 employees and serve as the technology partner of choice for hundreds of partners across North America. **Paystone is an equal opportunity employer. Should you require any accommodations due to disability please let us know at the time you are selected for an interview.**