Remote opportunity•Posted 9/17/2026, 6:05:35 PM
B
Blue Stream Fiber
Customer Experience Representative I (CX Rep I)
Remote•Remote
Full-timeRemoteremotejobsorg
Customer Supportremotejobs.orgbenefits
About this role
The Customer Experience Representative I (CX Rep I) is responsible for delivering first-level customer support. This position is the initial point of contact for the most common inquiries, focusing on basic account management and Tier I technical troubleshooting. The CX Rep I is expected to resolve all straightforward matters promptly and accurately, ensuring a positive customer experience, while escalating more complex account or technical queries to senior representatives or supervisors.Key Responsibilities
- Handle inbound customer calls, focusing on account and billing inquiries (e.g., payments, account changes, service upgrades/downgrades).
- Provide Tier I technical troubleshooting and support to resolve customer service issues ranging from basic connectivity, signal checks and equipment reboots to identifying outages.
- Navigate multiple computer systems to identify, troubleshoot and resolve customers’ technical issues.
- Accurately document all customer interactions and update records within the system and tools to ensure service history is complete.
- Maintain a high level of professionalism and customer service.
- Participate in training sessions to stay updated on company products and services.
- Successfully upsell products or services to existing customers.
- Escalate unresolved or complex issues to next level or appropriate support as necessary.
- Meet or exceed key performance indicators (KPIs) set by manager and department.
- Performs other duties as assigned. Skills, Knowledge & Expertise
- All candidates must live in Florida.
- Must be available to work a schedule with variable start times and may include overnights, weekends (Saturday, Sunday or both are possible) and holidays.
- High school diploma or equivalent.
- Bilingual (English/Spanish) a plus.
- Excellent communication and interpersonal skills.
- Basic computer proficiency and familiarity with CRM systems and Microsoft Office.
Posting details
Remote
Yes
Employment type
Full-time
Workplace type
Remote
Source
remotejobsorg
First seen
9/18/2026, 2:10:24 AM
Last seen
9/18/2026, 2:10:24 AM