Executive Assistant & Customer Experience Specialist

Remote•Remote

Full-timeRemoteUSD 1,000 - 1,200remotejobsorg

Customer Supportremotejobs.org

About this role

About the Role The client is a semi-luxury e-commerce brand with two physical retail locations and a growing wholesale channel. We're looking for a sharp, proactive Executive Assistant & Customer Experience Specialist to keep the founder's world organised and make sure every customer feels looked after. This is not a purely reactive inbox role — you'll triage, investigate, draft, and close loops. You'll be the founder's right hand: managing email across customer service and wholesale channels, flagging priority action items, and helping the business run smoothly day-to-day. What You'll Do Executive Assistant

Monitor and manage the founder's email inbox; triage and prioritise daily action items
Draft email responses and compile a daily review list for founder approval before sending
Monitor the wholesale inbox and draft outreach/responses for wholesale leads and partnerships
Manage calendar, schedule calls, and coordinate follow-ups
Help keep the founder organised, focused, and ahead of deadlines Customer Experience
Handle customer enquiries via email, SMS, and any live channels within defined SLAs
Use Shopify Admin to investigate orders, fulfillment statuses, and customer history
Resolve issues with empathy, speed, and brand-aligned communication
Coordinate with store teams and fulfillment to close cases end-to-end
Maintain and update macros, FAQs, and lightweight SOPs
Identify recurring issues and flag them with suggested fixes
Provide a daily summary of volume, themes, and escalations Must-Haves
Excellent written English — polished, warm, and professional
Strong organisational skills and high attention to detail
Experience with Google Workspace (Gmail, Docs, Sheets, Drive)
Comfortable with Shopify Admin for order lookups and customer history
Proactive communicator — you flag problems early and follow through
Able to work Hawaii Standard Time (HST) business hours
South African accent preferred for any voice-based customer interactions Nice-to-Haves

Posting details

Remote

Yes

Employment type

Full-time

Workplace type

Remote

Source

remotejobsorg

First seen

9/16/2026, 2:10:36 AM

Last seen

9/16/2026, 2:10:36 AM