Total Rewards Analyst (Americas)

KnowBe4 empowers the modern workforce to make smarter security decisions every day. Trusted by more than 70,000 organizations worldwide, KnowBe4 is the pioneer of digital workforce security, securing both AI agents and humans. The KnowBe4 Platform provides attack simulation and training, collaboration security, and agent security powered by AIDA (Artificial Intelligence Defense Agents) and a proprietary Risk Score. The platform leverages 15-years of behavioral data to combat advanced threats including social engineering, prompt injection, and shadow AI. By securing humans and agents, KnowBe4 leads the industry in workforce trust and defense. Remote positions open to the US only. The Opportunity A detail-oriented and proactive Total Rewards Analyst who supports benefits and compensation programs across our Americas region. Based in the United States, this role partners closely with our broader global Total Rewards team to ensure employees across the US, Canada, and Latin America receive accurate, timely, and compliant benefits and compensation support. This position requires flexibility to work across time zones to effectively collaborate with Americas stakeholders and the broader global Total Rewards function. This employee combines strong analytical skills with a service-oriented mindset, is comfortable navigating multi-country benefits complexity, and can manage competing priorities in a fast-paced, global environment. What You’ll Do Benefits Administration Manage the benefits renewal process across Americas countries, coordinating with brokers, vendors, and internal stakeholders. Administer benefits enrollment and setup for new hires, ensuring accurate and timely elections across all supported countries. Review, reconcile, and process vendor and carrier invoices, resolving discrepancies as needed. Support administration of pension and retirement programs, including contributions, enrollments, and vendor coordination. Draft and distribute clear benefits communications to employees, managers, and HR partners. Monitor and support compliance with local benefits regulations and reporting requirements across Americas jurisdictions. Assist with the coordination and promotion of wellness programs and initiatives. Serve as a front-line resource for benefit inquiries, employee emails, and Workday tasks, ensuring timely resolution and escalation where appropriate. Manage the Leave of Absence processes, including tracking, documentation, and coordination with HR and payroll. Compensation Support Support execution of the market adjustments/promotion process, including data preparation and coordination with regional HR. Assist with administration of the annual merit increase cycle, including data validation, calculations, and communications. Support the annual bonus process, including eligibility checks, calculations, and reporting. Provide coaching support to managers on compensation-related questions, tools, and guidelines. Perform Workday approvals and ensure ongoing data integrity across compensation-related records and transactions. Support administration of the AwardCo recognition platform for the Americas region. Coordinate salary survey participation, including data submission and vendor coordination. Minimum Qualifications: 3+ years of experience in Total Rewards, HR, Benefits, or Compensation administration, ideally with exposure to multi-country/Americas programs. Strong proficiency in Microsoft Excel; experience working with HRIS platforms (Workday preferred). Excellent attention to detail and ability to manage sensitive, confidential data. Strong written and verbal communication skills, with the ability to explain benefits and compensation concepts clearly to employees and managers. Ability to manage multiple priorities and deadlines in a fast-paced, global organization. Comfortable working flexible hours to overlap with Canada, Latin America, and US time zones as needed. Advanced Data Analysis & Excel: Advanced Excel skills (pivot tables, VLOOKUP/XLOOKUP, formulas) HRIS Proficiency Critical Thinking Attention to Detail & Accuracy Multi-Country Benefits Knowledge Vendor & Broker Management Confidentiality & Judgment Project & Time Management Cross-Cultural & Cross-Time-Zone Collaboration Problem-Solving The compensation for this position ranges from $95,000 - $115,000, which will vary depending on how well an applicant’s skills and experience align with the job description listed above. Application deadline: 11/10/2026. This is our good-faith estimate of the date the application window is anticipated to close. KnowBe4 reviews applications on a rolling basis and reserves the right to close the application window early if a qualified candidate for the position is identified. Our Fantastic Benefits We offer company-wide bonuses based on monthly sales targets, employee referral bonuses, adoption assistance, tuition reimbursement, certification reimbursement, and certification completion bonuses - all in a modern, high-tech, and fun work environment. For more details about our benefits in each office location, please visit www.knowbe4.com/careers/benefits. Note: An applicant assessment and background check may be part of your hiring procedure. Individuals seeking employment at KnowBe4 are considered without prejudice to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation or any other characteristic protected under applicable federal, state, or local law. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please visit www.knowbe4.com/careers/request-accommodation. No recruitment agencies, please.