Copart
Remote Office Supervisor
About this role
Copart, Inc. a technology leader and the premier online vehicle auction platform globally, with over 200 facilities located across the world, Copart links vehicle sellers to more than 750,000 buyers in over 190 countries. We believe in providing an unmatched experience, every day and everywhere, driven by our people, processes, and technology. The Bluecar Call for Release Office Supervisor is responsible for leading a team of remote office staff in our Bluecar Fleet MD/HD to achieve customer service goals and ensure Copart processes are implemented and followed. The team that the remote OS oversees may have one or a variety of process areas they may be asked to support. Through a thorough understanding of Copart practices, the Office Supervisor will lead their team to facilitate a unique Copart experience for customers by implementing and maintaining Copart best practices that meet company policy, quality, and service expectations while working directly with any/all peer managers to successfully execute and propel the GCFR platform. Occasional travel as needed. Job Duties:
- Hours will be 10a-7p CST, with required overtime as needed
- Hire, train, develop, and motivate staff members.
- Drive customer service by auditing calls
- Drive productivity and quality by auditing files via the system
- Drive "1st call resolution" by reporting and auditing
- Manage day to day needs of all positions managed.
- Ensure teams' performance is within company standards.
- Provide direction to the team regarding all duties and goals.
- Employee scheduling and attendance management.
- Conduct employee performance reviews in a timely manner.
- Give continual coaching to employees to foster transparent communication.
- Ability to complete job tasks for position supervised.
- Lead team to meet or exceed business goals.
- Plan and lead virtual team meetings according to the company's standards.
- Handle employee/customer service issues
- Other duties as assigned.
Required Skills and Experience
- High School Degree (GED), some college preferred
- Three (3) years office management or equivalent experience
- Computer Proficiency (MS Office Suite)
- Excellent communication skills -- verbal and written
- Excellent customer service skills
- Ability to hire, train and develop employees
- Typing at least 45 Words Per Minute
- Basic 10 Key proficiency
- Ability to multitask in a fast-paced environment
- Ability to manage expenses with basic accounting and inventory management skills
- Ability to work in a fast-paced environment
- Managing multiple processes for employees
- Conflict management skills
- Valid Driver's license
- Ability to travel as needed
- Ability to respond to alarm calls as needed
- Bilingual skill a plus Pay: $21.88 - $27.33 hourly
- Benefits Summary:
- Medical/Dental/Vision
- 401k plus a company match
- ESPP
- Employee Stock Purchase Plan
- EAP
- Employee Assistance Program
- 10 Vacation days per year
- 7 Paid Company Holidays
- Life and AD&D Insurance Along with many other employee benefits. At Copart, we are focused on harnessing the power of diversity, inclusion, and collaboration. By embracing diverse perspectives, we open doors to innovation and unleash the full potential of our team. We are dedicated to fostering a workplace where everyone feels appreciated, included, and inspired to grow and contribute meaningfully. E-Verify Program Participant: Copart participates in the Department of Homeland Security U.S. Citizenship and Immigration Services' E-Verify program (For U.S. applicants and employees only). Please click below to learn more about the E-Verify program: