Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries. The Program Manager will partner closely with clinical leaders, physicians, nurses, care managers, operations teams, analytics teams, and client stakeholders to improve member outcomes, optimize healthcare utilization, and enhance operational efficiency.Job title: Program Manager
Clinical OperationsJob Description: Position Summary The Program Manager – Clinical Operations is responsible for leading strategic programs and operational initiatives supporting Care Management, Utilization Management, Care Coordination, Population Health, and Value-Based Care services. This role will drive program execution, operational excellence, quality improvement, and performance outcomes across clinical operations while ensuring alignment with organizational goals and client expectations. The Program Manager will partner closely with clinical leaders, physicians, nurses, care managers, operations teams, analytics teams, and client stakeholders to improve member outcomes, optimize healthcare utilization, and enhance operational efficiency. Key Responsibilities Program Leadership & Execution
Lead end-to-end management of clinical operations programs, including planning, implementation, monitoring, and optimization.
Manage multiple workstreams supporting care management, utilization management, transitions of care, chronic disease management, and population health initiatives.
Preferred Qualifications
Master's degree (MBA, MHA, MPH, MSN, or equivalent).
PMP, Lean Six Sigma, PMP, or Healthcare Quality certifications.
Experience with Value-Based Care, Risk Adjustment, Population Health Management, HEDIS, STAR Ratings, or Care Management programs.
Familiarity with EMR/EHR systems, care management platforms, and healthcare analytics tools. Core Competencies
Program & Portfolio Management
Clinical Operations Leadership
Population Health Management
Utilization & Care Management
Value-Based Care Strategy
Healthcare Analytics & Reporting
Process Improvement & Operational Excellence
Stakeholder & Client Management
Regulatory Compliance
Change Management
Strategic Thinking & Problem Solving Key Performance Indicators (KPIs)
Program delivery within scope, timeline, and budget.
Improvement in care management and utilization outcomes.
Reduction in avoidable admissions and readmissions.