Senior Technical Program Manager I

Join Axon and be a Force for Good. At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other. Life at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter. Location: Amsterdam, Netherlands Travel: up to 40% within DACH, Benelux, Nordics (an other European countries as needed) Reports to: Director, Professional Services, EMEA Your Impact As a Senior Technical Project Manager, you’ll lead high-visibility projects, directly contributing to the development and implementation of solutions that truly make a difference. In this role, you’ll tackle complex challenges, working with some of the most advanced technologies in the industry, including cloud and on-prem platforms, and mission-critical systems. You’ll have the opportunity to collaborate with brilliant minds across professional services, sales, engineering, product, and customer teams to deliver solutions that save lives and enhance public trust. At Axon, we’re driven by a powerful mission: to protect life, capture truth, and accelerate justice. We’re growing rapidly, and this is your chance to make a lasting impact at a company where innovation meets purpose. What You’ll Do Program & Project Management Manage all aspects of complex enterprise-grade product deployments Oversee project milestones, resource planning, scope, timeline, and risk management. Manage cross-functional stakeholders to ensure alignment, transparency, and on-time delivery. Ensures project milestones and deadlines are met and associated documentation supports customer acceptance for purposes of revenue recognition Support pre-sales scoping and post-sales implementation handoff. Operates with a sense of urgency, accuracy, and detail-orientation, while maintaining consistent lines of communication with all teams involved in each project Maintain customer confidence, especially in high-pressure situations Remain organized and focused on removing obstacles through creativity and adaptation to rapidly changing circumstances Partner Management Own the relationship with 3rd party integrator and the client throughout the length of the contract Stakeholder Collaboration Work closely with Professional Services, Product Managers, and Engineers to align program execution with business goals. Act as a liaison between customers and internal teams to manage change requests, solution feasibility, and roadmap alignment. Process Improvement Identify process inefficiencies and propose improvements to increase deployment speed, quality, and customer satisfaction. Contribute to internal SOPs, implementation playbooks, and best practices. What You Bring Fluency in both German and English European citizenship is required in order to work with sensitive Government data, willing to undergo a security check 5+ years of experience leading and delivering highly complex programs, with demonstrated success in technical program management. Proven track record of managing enterprise-level software deployments, infrastructure projects, or large-scale enterprise application programs. Deep expertise in delivering complex projects involving cross-functional teams, including sales, engineering, and product. Mastery of program/project management tools and methodologies to track, report, and deliver on objectives. (PMP, PRINCE2, SCRUM) Experience gathering requirements, optimizing workflows, and facilitating change management within teams. Familiarity with software configurations and coding experience (particularly JSON) preferred. Advanced communication and presentation skills, with the ability to distill technical concepts for diverse audiences. Proficiency in guiding client and internal teams through ambiguity, driving alignment, and executing on shared goals. Don’t meet every single requirement? That’s ok. At Axon, we Aim Far. We think big with a long-term view because we want to reinvent the world to be a safer, better place. We are also committed to building diverse teams that reflect the communities we serve. Studies have shown that women and people of color are less likely to apply to jobs unless they check every box in the job description. If you’re excited about this role and our mission to Protect Life but your experience doesn’t align perfectly with every qualification listed here, we encourage you to apply anyways. You may be just the right candidate for this or other roles. Important Notes The above job description is not intended as, nor should it be construed as, exhaustive of all duties, responsibilities, skills, efforts, or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions. Some roles may also require legal eligibility to work in a firearms environment. We collect personal information from applicants to evaluate candidates for employment. You may request access, deletion, or exercise other CCPA rights at [email protected] or via our Axon Privacy Web Form. For more information, please see the Your California Privacy Rights section of our Applicant and Candidate Privacy Notice. Axon’s mission is to Protect Life and is committed to the well-being and safety of its employees as well as Axon’s impact on the environment. All Axon employees must be aware of and committed to the appropriate environmental, health, and safety regulations, policies, and procedures. Axon employees are empowered to report safety concerns as they arise and activities potentially impacting the environment. We are an equal opportunity employer that promotes justice, advances equity, values diversity and fosters inclusion. We’re committed to hiring the best talent — regardless of race, creed, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, genetic information, veteran status, or any other characteristic protected by applicable laws, regulations and ordinances — and empowering all of our employees so they can do their best work. If you have a disability or special need that requires assistance or accommodation during the application or the recruiting process, please email [email protected]. Please note that this email address is for accommodation purposes only. Axon will not respond to inquiries for other purposes. Phishing alert: Axon will never ask you to pay for any part of the hiring process, including training, equipment, or background checks. We do not make job offers via text message, WhatsApp, or instant messaging platforms without a formal interview process. All legitimate job openings are listed on our official careers page at https://www.axon.com/careers. If you receive a suspicious offer or outreach from an email address that is not @axon.com , or if you are asked for sensitive personal information (bank details, Social Security Number) prematurely, please ignore the message and report it to [email protected].