Cloud Support Engineer

Description: Join AlphaSense as a proactive Cloud Support Engineer, owning technical problems end-to-end in SaaS and private cloud environments. Collaborate with senior engineers and technical contacts to resolve complex customer issues and enhance user experience. Requirements: 2-4 years in technical support, IT operations, or cloud operations. Proficiency with CLI tools (e.g., kubectl, awscli) and scripting in Python or JavaScript. Strong communication skills to explain technical concepts clearly. Experience managing customer support cases through their lifecycle. Benefits: Base compensation range of $100,000 - $111,000 USD, with performance-based bonuses and equity. Generous benefits program and commitment to equal employment opportunity.