Solutions Engineer II

Description: Hologram is focused on IoT connectivity, providing internet access to millions of devices globally. The Solutions Engineer II role involves customer onboarding, troubleshooting connectivity issues, and building automation tools to support deployments. Requirements: 5+ years in a customer-facing technical role, managing onboarding to production. Strong understanding of cellular networks, IoT devices, and communication protocols (TCP/IP, UDP, MQTT). Experience with scripting languages (Python, Ruby), SQL, and REST APIs. Proven track record of building automations in operational workflows. Strong communication skills to explain technical topics to non-technical audiences. Ability to learn new technologies quickly and work independently. Familiarity with Salesforce or similar CRM is a plus. Benefits: Competitive salary range of $135,000 - $150,000 plus equity. Flexible health coverage, unlimited PTO with mandatory 2 weeks, and 14 weeks paid parental leave. Remote work support including a hiring bonus and monthly stipend. Fully covered life and disability insurance, 401(k) plan, and Professional Development Fund after one year.