Client Service Manager

Hybrid Lokation: Prague 8, HO 50 % Languages: Fluent English and Czech, (German B2 is a plus) Level: Senior Form of cooperation: Contraktor Start date: asap Allocation: Full-Time Allocation length: Long term The role of the Client Service Manager is to ensure that value is achieved as anticipated from the outsourced relationships. He/ she is responsible for overall compliance of services as expressed in the Statement of Work and Service Level Agreements and for making sure that any problems with the day-to-day delivery of services provided by the service provider are minimized. This position oversees planning and forecasting of service consumption, quality of service and customer satisfaction. Task and responsibilities: • Account Maintenance: Handling account openings, closures and changes in Client information as well as maintaining accurate Client data in systems such as SAP • Connectivity setup: Allowing clients to instruct and receive reporting on their accounts • Signature Verification: Providing signature verification services for Clearstream entities • Monitor, verify and execute incoming internal & external requests • Verify accuracy and completeness of the requests, follow up and ensure proper execution • Collection and storage of customer documentation • Regular collaboration with colleagues from Headquarters located in Frankfurt and Luxembourg, aka Governance Hub • Provide regular status to the Project Mandatory skills and experiences: • Strong organizational and solution-oriented skills, attention to detail • Ability to work independently as well as in a team in a diverse international environment • Adaptability to thrive in a fast-paced, changing environment, multi-tasking ability • A keen interest in enhancing your skillset and your understanding of the capital markets Optional skills: Experience with SAP systems, account maintenance and archiving tools is an advantage • German level B2 is a plus WEB title=Client Service Manager job=other We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.