Field Service Engineer II (Federal)

Join Axon and be a Force for Good. At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other. Life at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter. Location: Remote, Preferably the west coast, but will consider anywhere in the US. (up to 70% travel) Reports to: Director of Customer Solutions Direct Reports: 0 Your Impact A Field Service Engineer engages in both pre and post-sale activities. (Deployment) This person supports pre-sale with test and evaluations, and on-site consulting. Post-sale, he or she plans, coordinates, and executes program implementation following purchase of Axon Enterprise’s Evidence.com, Axon body worn camera products, and Axon Professional Services Packages. A Field Service Engineer acts as a Trusted Advisor, instrumental in the adoption of Axon Enterprise’s products and solutions, focusing on enhancement of the Evidence.com digital evidence management system capabilities to facilitate enhanced agency workflows and efficiencies. A Field Service Engineer is responsible for delivering exceptional experience for our Federal partners. What You’ll Do Setup and deployment of all Axon Products (SW, Apps and Devices) Maintaining the Agency’s Evidence.com account Give Agency best practice knowledge and lessons learned Conducting on-site training on new features and products for the agency’s leadership team(s) Thoroughly documenting issues and workflows and suggesting new workflows to improve effectiveness of the Axon program Providing on-site support for Axon products and their supporting infrastructures Proactively monitoring the health of Axon equipment and providing “white glove” RMA support Recording and tracking agency feature requests and major bugs Connecting the Agency to “Early Access” programs for new products What You Bring BS/BA or equivalent knowledge and experience Prior law enforcement background is preferred Experience implementing and/or leading new programs of record Experience with SAAS sales or support Experience with project management and resource tracking Knowledge and demonstrated operating experience in one or more of the following areas of specialization: Digital Video, Body Worn Cameras, Conductive Energy Weapons, Mobile communications, SAAS Understanding of software and/or hardware, testing and deployment Understanding and conversant about company, solutions and products’ strengths, weaknesses, opportunities, and threats Willing to travel weekly throughout North America and possible international travel Experience working with law enforcement or military sales Ability to work effectively, add value as a team member and assume leadership role within the team Ability to work remotely effectively and add value as a team member. Demonstrate technical knowledge and consultative skills Ability to teach other members of the team and act as a mentor as required Willingness to take ownership of accounts and account related actions Must be able to coordinate across various groups and functional teams Ability to perform tasks with little or no supervision Demonstrate ability to implement, drive, track and report projects Benefits that Benefit You Competitive salary and 401k with employer match Discretionary paid time off Paid parental leave for all Medical, Dental, Vision plans Fitness Programs Emotional & Mental Wellness support Learning & Development programs Employee Resource Groups (ERGs) And yes, we have snacks in our offices Benefits listed herein may vary depending on the nature of your employment and the location where you work. Don’t meet every single requirement? That’s ok. At Axon, we Aim Far. We think big with a long-term view because we want to reinvent the world to be a safer, better place. We are also committed to building diverse teams that reflect the communities we serve. Studies have shown that women and people of color are less likely to apply to jobs unless they check every box in the job description. If you’re excited about this role and our mission to Protect Life but your experience doesn’t align perfectly with every qualification listed here, we encourage you to apply anyways. You may be just the right candidate for this or other roles. Important Notes The above job description is not intended as, nor should it be construed as, exhaustive of all duties, responsibilities, skills, efforts, or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions. Some roles may also require legal eligibility to work in a firearms environment. We collect personal information from applicants to evaluate candidates for employment. You may request access, deletion, or exercise other CCPA rights at [email protected] or via our Axon Privacy Web Form. For more information, please see the Your California Privacy Rights section of our Applicant and Candidate Privacy Notice. Axon’s mission is to Protect Life and is committed to the well-being and safety of its employees as well as Axon’s impact on the environment. All Axon employees must be aware of and committed to the appropriate environmental, health, and safety regulations, policies, and procedures. Axon employees are empowered to report safety concerns as they arise and activities potentially impacting the environment. We are an equal opportunity employer that promotes justice, advances equity, values diversity and fosters inclusion. We’re committed to hiring the best talent — regardless of race, creed, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, genetic information, veteran status, or any other characteristic protected by applicable laws, regulations and ordinances — and empowering all of our employees so they can do their best work. If you have a disability or special need that requires assistance or accommodation during the application or the recruiting process, please email [email protected]. Please note that this email address is for accommodation purposes only. Axon will not respond to inquiries for other purposes. Phishing alert: Axon will never ask you to pay for any part of the hiring process, including training, equipment, or background checks. We do not make job offers via text message, WhatsApp, or instant messaging platforms without a formal interview process. All legitimate job openings are listed on our official careers page at https://www.axon.com/careers. If you receive a suspicious offer or outreach from an email address that is not @axon.com , or if you are asked for sensitive personal information (bank details, Social Security Number) prematurely, please ignore the message and report it to [email protected].