Professional Services Manager II, Dedrone

Join Axon and be a Force for Good. At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other. Life at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter. Your Impact As a Dedrone Professional Service Manager , you will ensure successful deployment and long-term success of Dedrone’s smart airspace security solutions, supporting customers ranging from law enforcement to enterprise clients. While some pre-sales engagement is expected (e.g., demos, configuration guidance, RFP support), your primary mission is post-sales execution —driving deployments, managing customer onboarding, and building sustainable UAS detection programs. You will be the face of Axon/Dedrone during the most critical moments: program creation, technical training, stakeholder alignment, and live-field deployments. You’ll work closely with Axon Air Professional Services, Sales, Product, and third-party vendors to deliver a white-glove experience that builds trust and delivers measurable impact to agency operations. What You’ll Do Location : Remote (U.S. based) Travel : Up to 70%, primarily domestic Reports To : Sr. Manager, Sales Engineering – Dedrone (with coordination from Axon Air Professional Services) Post-Sales Responsibilities (Primary) Lead end-to-end deployments , acting as primary point of contact post-sale. This includes pre-deployment planning, hardware logistics, stakeholder alignment, on-site support, and go-live enablement. Deliver role-based training to customer drone teams, public safety operators, command staff, and IT teams. Tailor delivery to non-technical and highly technical audiences. Guide customers in creating operational policies and workflows that integrate Dedrone systems with broader agency technology stacks, including Axon ecosystem and UAS/DFR programs. Coordinate and manage third-party training and integration vendors , ensuring accountability and delivery quality. Conduct site assessments to inform hardware placement and operational design. Build, iterate, and maintain deployment documentation, SOP templates, training plans, and internal handoffs. Provide post-deployment monitoring and escalation , ensuring all stakeholders are aligned on success metrics, issues, and resolutions. Capture and relay customer feature requests, bug reports, or process gaps to Product and Engineering teams. Pre-Sales Responsibilities (Secondary) Attend strategic customer meetings with Sales to provide technical validation and deployment context. Lead or assist in POCs, including setup, training, validation of success criteria, and customer debriefs. Support RFP/RFI responses with technical and services detail. Draft or validate Statements of Work (SOW) based on scoped deployment complexity and customer readiness. What You Bring 3–5 years of experience in customer-facing roles (Professional Services, Field Engineering, Sales Engineering, Deployment) Direct experience deploying hardware/software solutions in complex operational environments Strong understanding of drone systems, airspace management, RF sensing, RADAR detection, and/or UAS/DFR programs Implementation of counter UAS programs Deep familiarity with IP networking, SNMP, DHCP, PoE, Linux CLI, and basic system administration Confident training presence; able to present technical workflows clearly to executives, end users, and technical teams alike Experience working with public safety agencies particularly law enforcement or security operations, and non-public safety customers Strong project and stakeholder management skills; ability to own a deployment from kickoff to success A passion for emerging technology, safety, and customer success Willingness to travel heavily and adapt to dynamic customer needs in the field FAA Part 107 certification preferred or obtained within first 3 months Comfortable climbing, working on/from elevated positions, and operating hand tools Hardware installation and maintenance experience of security and/or communications equipment Benefits that Benefit You Competitive salary and 401k with employer match Discretionary paid time off Paid parental leave for all Medical, Dental, Vision plans Fitness Programs Emotional & Mental Wellness support Learning & Development programs Employee Resource Groups (ERGs) And yes, we have snacks in our offices Benefits listed herein may vary depending on the nature of your employment and the location where you work. Don’t meet every single requirement? That’s ok. At Axon, we Aim Far. We think big with a long-term view because we want to reinvent the world to be a safer, better place. We are also committed to building diverse teams that reflect the communities we serve. Studies have shown that women and people of color are less likely to apply to jobs unless they check every box in the job description. If you’re excited about this role and our mission to Protect Life but your experience doesn’t align perfectly with every qualification listed here, we encourage you to apply anyways. You may be just the right candidate for this or other roles. Important Notes The above job description is not intended as, nor should it be construed as, exhaustive of all duties, responsibilities, skills, efforts, or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions. Some roles may also require legal eligibility to work in a firearms environment. We collect personal information from applicants to evaluate candidates for employment. You may request access, deletion, or exercise other CCPA rights at [email protected] or via our Axon Privacy Web Form. For more information, please see the Your California Privacy Rights section of our Applicant and Candidate Privacy Notice. Axon’s mission is to Protect Life and is committed to the well-being and safety of its employees as well as Axon’s impact on the environment. All Axon employees must be aware of and committed to the appropriate environmental, health, and safety regulations, policies, and procedures. Axon employees are empowered to report safety concerns as they arise and activities potentially impacting the environment. We are an equal opportunity employer that promotes justice, advances equity, values diversity and fosters inclusion. We’re committed to hiring the best talent — regardless of race, creed, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, genetic information, veteran status, or any other characteristic protected by applicable laws, regulations and ordinances — and empowering all of our employees so they can do their best work. If you have a disability or special need that requires assistance or accommodation during the application or the recruiting process, please email [email protected]. Please note that this email address is for accommodation purposes only. Axon will not respond to inquiries for other purposes. Phishing alert: Axon will never ask you to pay for any part of the hiring process, including training, equipment, or background checks. We do not make job offers via text message, WhatsApp, or instant messaging platforms without a formal interview process. All legitimate job openings are listed on our official careers page at https://www.axon.com/careers. If you receive a suspicious offer or outreach from an email address that is not @axon.com , or if you are asked for sensitive personal information (bank details, Social Security Number) prematurely, please ignore the message and report it to [email protected].