Last Mile Hub Operations Specialist

Last Mile Hub Operations Specialist Closed 📅 Week ago 🇬🇷 Greece 🏢 Business 🔵 Mid-level Job Description Why Join Us? It’s More Than a Job in Retail, It’s Your Story. At Public Group, we believe in the power of our people in a sustainable way. That’s why we’re not just focused on what you do, but who you become. We’re committed to fueling your growth, because when you win, we all win. Imagine a place where you feel supported, valued, and empowered to make a real difference. A place where you can build a career you love, to leave your mark in our story! Public Group strategically invests to create an ecosystem of innovative scaleups around its core Omnichannel Retail business, with the objective to provide exciting customer experiences powered by operational excellence. We bring together technology, talent & entrepreneurship to create value in the Greek market & society. Our Omnichannel retail, in Greece and Cyprus, is the love brand Public, a Leading Omnichannel Home Living, Tech & Entertainment Retailer with long lasting heritage. Innovation is part of our DNA. Through our ecosystem of startups and organizations, - iRepair, Klarna, Douleutaras.gr, SVUUM, Bookvoice, BOX NOW, our tech PublicNEXT, Endeavour, Big PI, Metavallon, & Venture Friends - we offer pioneer services to our consumers. We operate 60 stores, 3 eShops and an ecosystem of digital properties such as: public ticketing, public business and bookfriends.gr. We are looking for a Last Mile Hub Operations Specialist to join our team! Responsibilities: Monitor all customer shipments routed through the Pylaia Hub for delivery Ensure full and accurate shipment tracking in Nexus throughout the entire last-mile journey. Monitor the timely arrival, receipt, sorting, dispatch and final delivery of shipments. Ensure that every shipment located at the hub has the correct system status and next action. Monitor daily delivery routes, vehicle departures, assigned shipments and route completion. Coordinate daily operational activities with the warehouse employee, carriers and the central Last Mile team. Investigate failed delivery attempts and ensure that the appropriate follow-up action is scheduled. Monitor aged shipments and ensure that no customer order remains inactive or unresolved at the hub. Coordinate returns, customer refusals, cancellations, exchanges and reverse-logistics flows. Escalate critical incidents and risks affecting customer deliveries. Provide Customer Service and internal stakeholders with accurate information regarding shipment and recycling progress and delivery issues. Monitor both swap and standalone recycling collections throughout their entire journey Ensure that all collected recycling items are properly recorded, stored and forwarded to the designated disposal destination Monitor all customer returns routed through the Pylaia Hub, from the collection request until their final receipt at the designated destination. Coordinate the physical receipt, identification, sorting, storage and onward dispatch of returned products. Requirements: AEI or TEI degree Previous related experience Excellent knowledge of Excel (Analytical skills, Creating Reports) Experience in online customer orders (Fulfillment flows) Excellent communication skills Data analysis and decision-making skills Strong team spirit, initiative, and enthusiasm for the best result Knowledge of SAP, is considered as a plus What we offer: 💼 Competitive compensation & benefits package 💰 Performance-based bonus scheme 🧑‍⚕️ Comprehensive life & health insurance 🏡 Flexible hybrid working model – to support your work-life balance 🧡 Psychological support via a professional helpline for you and your family 🚀 Career growth opportunities in a role that evolves with you 🎉 Valuable experience in a well-known and fast-growing organization 📚 Continuous learning and upskilling through tailored programs 🏃🏽‍♂️ Employee Wellness Program – office Pilates & sports teams (padel, football, volleyball & more) 🚗 Alternative transportation with company shuttle buses to our offices 📲 Exclusive access to our employee app , OrangeGen, packed with tools, news & perks What Does OrangeGen Offer? 🔗 Connect : Engage with your colleagues and management seamlessly, ensuring you’re always in the loop and part of our dynamic community. 🎉 Recognize : Celebrate achievements and milestones with a culture of recognition that boosts morale and fosters a positive work environment. 🏆 Custom Rewards : Enjoy personalized rewards and kudos, tailored to recognize your unique contributions and achievements. By joining us, you’ll be part of a forward-thinking company that prioritizes open communication, employee recognition, and personalized rewards. Are you ready to be the next #OrangeGen maker? Orange Gen, is our team of 2.200 people who are committed to cultivating an innovative retailtainment environment, supporting continuous development, and embracing flexibility—all while placing customer centricity at the forefront. We believe in fostering a culture that values your contributions, boosts your ambitions, and supports personal and professional growth. “Joy at Public” is our main motto which lies in creating a workplace where every individual is empowered to excel and evolve, always keeping the customer at the heart of our endeavors. We like to share our moments under the #OrangeTeam celebrating all team’s achievements and Orange Marks Stories! All applications will be treated with the strictest confidentiality. 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