Junior Application Support Engineer

Junior Application Support Engineer Closed 📅 Week ago 🇬🇷 Greece 💬 Customer Service 🟢 Entry Level Job Description The organization Why Join Us? It’s More Than a Job in Retail, It’s Your Story. At Public Group, we believe in the power of our people in a sustainable way. That’s why we’re not just focused on what you do, but who you become. We’re committed to fueling your growth, because when you win, we all win. Imagine a place where you feel supported, valued, and empowered to make a real difference. A place where you can build a career you love, to leave your mark in our story ! Public Group strategically invests to create an ecosystem of innovative scaleups around its Omnichannel Retail business, with the objective to provide exciting customer experiences and foster Entrepreneurship in Greece. We bring together technology, talent & entrepreneurship to create value in the Greek market. Our role is to help our subsidiaries or investee companies grow and their founders to succeed through capital and creative synergies. Our investment portfolio includes Public-MediaMarkt, iRepair, Douleutaras.gr, PublicNEXT, Venture Friends. PublicNEXT leads the digital transformation of retail, with solutions to reimagine processes, integrate technologies and introduce innovative services or platforms that transform employee and customer experience. We develop and unleash the best technology solutions that shape the future of retail. Our team of software developers, engineers, digital and IT experts combine strong technical skills and entrepreneurial thinking to help organizations stay ahead. As future-ready innovators, we engage in multiple projects and create growth opportunities for everyone to find what they are looking for. Together we can reimagine retail and unleash the best technology platforms to create new capabilities for people and inspire them to enjoy life. We grow by continuously developing on each other’s ideas. Let’s grow together. #LI-Hybrid Responsibilities: Provide 2nd/3rd line support for business-critical applications. Investigate, diagnose, and resolve application incidents and service requests. Troubleshoot production issues and identify root causes. Coordinate with development teams to implement fixes. Maintain incident documentation and resolution logs. Monitor system health, logs, and performance metrics. Perform routine system maintenance and upgrades. Support application deployments and release management activities. Requirements Bachelor’s degree in Computer Science, Information Technology, or related field 0-2 years of experience in Application Support or Systems Support Knowledge of: SQL / databases Windows or Linux environments APIs or integrations Understanding of ITIL processes (incident, problem, change management) & Log analysis and monitoring tools Strong analytical and problem-solving skills Excellent communication skills Ability to work under pressure in production environments What we offer: 💼 Competitive compensation & benefits package 💰 Performance-based bonus scheme 🧑‍⚕️ Comprehensive life & health insurance 🏡 Flexible hybrid working model – to support your work-life balance 🧡 Psychological support via a professional helpline for you and your family 🚀 Career growth opportunities in a role that evolves with you 🎉 Valuable experience in a well-known and fast-growing organization 📚 Continuous learning and upskilling through tailored programs 🏃🏽‍♂️ Employee Wellness Program – office Pilates & sports teams (football, volleyball & more) 🚗 Alternative transportation with company shuttle buses to our offices 📲 Exclusive access to our employee app , OrangeGen, packed with tools, news & perks What Does OrangeGen Offer? 🔗 Connect : Engage with your colleagues and management seamlessly, ensuring you’re always in the loop and part of our dynamic community. 🎉 Recognize : Celebrate achievements and milestones with a culture of recognition that boosts morale and fosters a positive work environment. 🏆 Custom Rewards : Enjoy personalized rewards and kudos, tailored to recognize your unique contributions and achievements. Are you ready to be the next #OrangeGen maker? Orange Gen, is our team of 2.200 people who are committed to cultivating an innovative retailtainment environment, supporting continuous development, and embracing flexibility—all while placing customer centricity at the forefront. We believe in fostering a culture that values your contributions, boosts your ambitions, and supports personal and professional growth. “Joy at Public” is our main motto which lies in creating a workplace where every individual is empowered to excel and evolve, always keeping the customer at the heart of our endeavors. We like to share our moments under the #OrangeTeam celebrating all team’s achievements and Orange Marks Stories! All applications will be treated with the strictest confidentiality. 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