Software Support Team Lead

Description: Lead, mentor, and support a team of Software Support Engineers to deliver high-quality customer support. Collaborate with management to drive operational improvements and monitor performance against SLAs and KPIs. Requirements: Experience with customer support software (e.g., JSM, Zendesk) and Atlassian products (e.g., Jira, Confluence). Proficiency in coding (Java/Groovy or JavaScript/TypeScript) and familiarity with REST and Java APIs. Benefits: Generous holiday (PTO) allowance and flexible working hours. Comprehensive Time Away Policy including extended leave for various family and health needs.