Vera Whole Health
Manager Clinical Partnerships
About this role
Job Description Summary Manages a portfolio of clinical programs delivered by both internal Millennium teams and external clinical partners, each designed to connect defined patient populations with specialized services. Owns program operations from implementation through ongoing performance management, including workflow design, KPI development, provider education, patient triage processes, and issue resolution. Works across clinical, operational, analytics, quality, technology, and partnership teams to ensure each program is effectively integrated into provider and patient workflows. Monitors results, identifies performance gaps, and drives corrective action. For externally operated programs, serves as the designated relationship owner to coordinate with the partner on performance, action plans, and governance. How will you make an impact & Requirements Job Profile Summary Manages a portfolio of clinical programs delivered by both internal Millennium teams and external clinical partners, each designed to connect defined patient populations with specialized services. Owns program operations from implementation through ongoing performance management, including workflow design, KPI development, provider education, patient triage processes, and issue resolution. Works across clinical, operational, analytics, quality, technology, and partnership teams to ensure each program is effectively integrated into provider and patient workflows. Monitors results, identifies performance gaps, and drives corrective action. For externally operated programs, serves as the designated relationship owner to coordinate with the partner on performance, action plans, and governance. Job Description ## Key Responsibilities
- Lead the launch, implementation, expansion, and optimization of clinical programs across markets and provider teams. • Translate program objectives into clear workflows, roles, milestones, service expectations, and escalation processes. • Manage the day-to-day operations and performance of assigned internal and partner-enabled clinical programs. • In collaboration with Medical Economics, establish KPIs and reporting across enrollment, engagement, provider adoption, service delivery, clinical outcomes, quality, and patient experience. • Monitor program performance, identify root causes of gaps, and lead corrective actions and improvement efforts. • Serve as the operational point of contact for external partners, coordinating workflows, reporting, issue resolution, and follow-through, including supporting Joint Operating Committee and other governance activities and associated performance materials, action tracking, and risk escalation. • Assist with the operational triage and routing of patient cases, escalating clinical questions to the appropriate clinician or care team. • Educate MPG providers and care teams on program eligibility, available services, referral processes, and clinical workflows. • Develop and maintain standard operating procedures, referral guides, provider education materials, and other program documentation. • Gather feedback from providers, patients, partners, and frontline teams to improve program effectiveness and usability. • Coordinate cross-functional dependencies and communicate program performance, risks, and recommendations to stakeholders. ## Qualifications
Responsibilities
- Translate program objectives into clear workflows, roles, milestones, service expectations, and escalation processes.