Customer Application Engineer

Created in 2000, Ivalua is a leading global provider of cloud-based procurement solutions. COMPANY OVERVIEW At Ivalua we are a global community of exceptional professionals, who believe that digital transformation revolutionises supply chain sustainability and resiliency to unlock the power of supplier collaboration. We achieve this through our leading cloud-based spend management platform that empowers hundreds of the world’s most admired brands to effectively manage all categories of spend and all suppliers to increase profitability, improve ESG (environmental, social, and corporate governance) performance, lower risk, and improve productivity. Driven by our passions and fueled by our shared ambitions, we empower and challenge each other to create meaningful experiences for our colleagues, customers, partners, and communities. Learn more at www.ivalua.com. Follow us on LinkedIn THE OPPORTUNITY CONTEXT: Our RUN department, international in scope (EMEA, AMER, APAC) and in full growth, is made up of around fifty experts leveraging IVALUA procurement solutions for our customers post go-live. The team is still growing in order to guarantee the satisfaction of a growing number of customers. ROLE: Here at Ivalua, we are currently looking for a Customer Application Engineer. You will be reporting to the RUN Manager of the technical customer support team and you will be responsible for managing the customer relationship on the maintenance of the applications in operational and technical terms. You will own enhancements, Upgrades and Application Performance Tuning Activates. You will be trained and certified on our Buyer application (SaaS Source-to-Pay software package). WHAT YOU WILL DO WITH US Management of customer relations on the application Dedicated contact for the customer administrator of the Ivalua solution on 1 to 5 accounts Responsible for your customers satisfaction by providing attention and technical expertise Weekly meeting (prioritization of requests) and monthly meeting (maintenance report, improvement plan and new subjects) with the customer and the integrator partner Maintenance: Follow-up, qualification, and prioritization of customer requests Expertise needed in troubleshooting code and SQL issues Staying up to date with trends with new syntax, query optimization, and Prior knowledge of C# .NET & SQL frameworks to best support existing and future Ivalua customers Ability to communicate well with customers and team members Change requests: Analysis of needs, deviations and customer processes in connection with project engineers, production of costs of requests. Parameterization of the solution and reduction of specific code Upgrade solution: Preparation of the upgrade: generic and specific code (to be reduced), parameters, tests Customer acceptance and production Customer support and follow-up of associated anomalies Expertise in solution and Customer Satisfaction: Training in new and advanced products. Support for partners and customers Feedback to R&D of customer needs and projects Punctual participation in customer specification and configuration workshops. YOUR PROFILE Skills and Experience: Minimum 4 years of experience on L3/L4 Software Product Technical Support Process You have experience as a developer in object-oriented language (ideally C#) acquired through at least projects, internships or work-study. You are a master of SQL (writing and optimizing queries) You have experience in technical support, and if possible customer management. Preferred University degree in BE/BTech or Masters degree in Computer Engineering, Computer science, or a closely related field or foreign equivalent. Procurement domain will be an added advantage Experience working on AI